At Pitney Bowes, I manage Microsoft Teams and Zoom conference rooms, handle readiness checks for major events, and serve as a point of contact for conferencing issues. I’m also developing synthetic monitoring for end-user computing services.
At IPG Octagon, I supported on-premises servers, PC hardware, applications, and cloud services, while maintaining asset records and user documentation. I also installed operating systems and applications and helped troubleshoot issues using established procedures.
Earlier, I supervised day-to-day help desk operations at Impact Business Technology, where I managed escalations and coached help desk associates. Across my support roles, I’ve worked with desktop systems, Microsoft 365, Active Directory, and video conferencing equipment.
