At Danone North America, I deliver Tier 2 desktop support across a large enterprise environment, supporting employees through walk-up, remote, and incident-based services. I manage endpoint deployment and the lifecycle of 2,000+ leased laptops, including Autopilot management, Active Directory cleanup, secure data destruction, and lease returns.
I've also supported infrastructure and end users at Aquila Security and Alarm and provided Tier 2 and Tier 3 campus support at Red Rocks Community College. I troubleshoot hardware, software, networking, access, and collaboration issues while mentoring technicians and helping maintain reliable conference rooms, events, and endpoint services.
