Open to opportunities

James Thomas

@jamesthomas

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Experienced office manager with a strong background in sales and operations.

United States

Message

What I'm looking for

I am looking for a role that fosters growth, values teamwork, and allows me to utilize my sales and management skills.

As an accomplished office manager and sales leader, I thrive in dynamic environments where I can leverage my skills in business development and customer experience management. My current role at AutoTow LA SouthBay has honed my abilities in remote service call management, vendor contract management, and quality assurance, ensuring that our operations run smoothly and efficiently.

Previously, I served as the Internet Sales Manager at Rick Hendrick Chevrolet, where I led a sales team to exceed monthly GPU requirements by 35%. My focus on team education and customer satisfaction has consistently driven results, and I take pride in my ability to negotiate and close deals effectively. With a Bachelor of Science in Civil Engineering and various certifications in cybersecurity and AWS, I bring a unique blend of technical knowledge and practical experience to every challenge I face.

Experience

Work history, roles, and key accomplishments

Current

Office Manager

Current

AutoTow LA SouthBay

Nov 2022 - Present (2 years 7 months)

Managed remote service call operations, including dispatch, payments processing, and quality assurance. Oversaw technicians and service crew, handled vendor contracts, and managed accounts payable and receivable.

Remote Service Call Management Vendor Management Accounts Payable Team Management Microsoft Office Suite

Internet Sales Manager

Rick Hendrick Chevrolet

Oct 2018 - Jun 2022 (3 years 8 months)

Led the sales team, focusing on performance and customer satisfaction. Conducted training on product knowledge, managed appointments, and resolved customer complaints while exceeding sales targets.

Sales Management Customer Satisfaction Product Knowledge Negotiation Strategic Planning

Commercial Technician

Overhead Door Corporation

Jul 2014 - Jul 2018 (4 years)

Installed overhead doors and communicated with customers and contractors. Managed daily service tickets and job scheduling while overseeing heavy machinery operations.

Overhead Door Installation Scheduling

Education

Degrees, certifications, and relevant coursework

University of South Carolina

Bachelor of Science, Civil Engineering

Lugoff-Elgin High School

High School Diploma

2010 - 2014

Activities and societies: Advance Automotive Training, Drama Club, Fine Arts, Keyboarding and Graphic Design, Robotics Engineering

Participated in various extracurricular activities including Advance Automotive Training, Drama Club, Fine Arts, Keyboarding and Graphic Design, and Robotics Engineering.