Ayla Davila

I’m a detail-oriented administrative and customer service professional with over 4 years of experience supporting healthcare and customer-facing operations. I bring strong data entry, appointment scheduling, records management, and administrative coordination to keep day-to-day processes running smoothly.

In my Unit Secretary role at UNC Health, I managed patient intake and maintained accurate confidential records while handling high-volume phone calls. I scheduled appointments, coordinated administrative activities, maintained filing systems, and performed recordkeeping with a high level of accuracy.

Earlier experience as an Environmental Technician strengthened my ability to coordinate daily assignments and support patients, visitors, and staff with professionalism and compassion. I also developed customer service confidence in a fast-paced restaurant setting, where I resolved concerns efficiently and maintained accuracy under pressure.