Bianca Rico

Assisted residents with daily activities, including dressing, showering, feeding, and restroom assistance. Monitored and recorded patient weight and vital signs, ensuring accurate health tracking.

Managed incoming calls from patients, insurance companies, attorneys, and vendors using Cisco. Utilized Excel spreadsheets to create payment plan estimates and updated patient accounts with insurance information and filing orders.

Handled incoming calls, processed transfers, and managed phone payments. Responsible for adding and billing insurances, and facilitating conference calls between hospital billing, insurance, and patients.

Registered patients for Labor & Delivery and visitors for Floyd Hospital, ensuring accurate entry of information. Verified insurance eligibility and registered newborns for Medicaid, streamlining the admission process.

Supported 3,400 employees by greeting visitors, providing assistance, and managing visitor check-ins and badge distribution. Scheduled and confirmed appointments and meetings, maintaining a professional reception area.

Maintained copy rooms and set up conference rooms for meetings, ensuring all supplies were readily available. Managed inventory orders and processed work orders for maintenance, contributing to efficient office operations.

Completed high school education, earning a diploma. Developed foundational knowledge and skills across various subjects.