At OneAfrica Technologies Ltd, I supported customers across phone, email, live chat, social media, and digital channels. I helped with product enquiries, account setup, subscriptions, and technical issues.
I investigated concerns involving product functionality, login and access issues, and payment failures, and guided customers through products with demonstrations and onboarding support.
At EProcess International SA, I assisted clients with IT solutions, software services, digital platforms, and account access. I diagnosed software, login, system, and connectivity issues and guided clients through troubleshooting and onboarding.
At MTN ( Scancom PLC), I generated sales opportunities through outbound calls, field prospecting, referrals, social media, and direct engagement. I managed the sales cycle from lead generation and demonstrations through quotations, then provided account management and after-sales support.
