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James Coto

@jamescoto

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Senior Account Manager at IDHL who expanded Marshalls Garden’s monthly fees from £5k to over £11k.

United Kingdom

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What I'm looking for

I’m interested in applying my transferable skills in client services, business development and cross-team coordination to mission-led international development work.

At IDHL, I progressed from Sales Account Executive to Senior Account Manager, overseeing 10–12 client accounts representing over £1m in annual revenue. I coordinated priorities, delivery and communication with senior stakeholders and internal teams.

I rebuilt trust with an at-risk Milwaukee EMEA account through face-to-face engagement, clearer planning and proactive follow-up. I also developed opportunities within existing partnerships, including expanding Marshalls Garden from £5k to over £11k in monthly fees.

At OPTIX SOLUTIONS, I researched prospective organisations and contributed to stakeholder conversations, pitches and proposals. With a BA in International Relations & Spanish and bilingual English–Spanish communication, I’m interested in applying my transferable skills to mission-led international development work.

Experience

Work history, roles, and key accomplishments

Senior Account Manager

IDHL

May 2022 - Jul 2026 (4 years 2 months)

Progressed through two promotions, taking responsibility for 10–12 client accounts representing over £1m in annual revenue. Served as primary point of contact for senior client stakeholders, coordinating priorities, delivery, and communication across internal teams.

Salesforce CRM Account Management Stakeholder Management Proposal Development Negotiation Forecasting Pipeline Management

Business Development Executive

Optix Solutions

Sep 2021 - Apr 2022 (7 months)

Researched and approached prospective organisations, supported early-stage stakeholder conversations, and contributed to pitches and proposals.

Business Development Research Stakeholder Engagement Proposal Writing

Day Steward

Wimbledon Championships

Jan 2019 - Dec 2021 (2 years 11 months)

Premium guest-facing role at a major international sporting event, engaging with visitors in a high-profile environment.

Customer Service Communication Skills Event Management

English Language Assistant

Barcelona

Jan 2019 - Dec 2019 (11 months)

English teaching and private tutoring in an international setting.

Teaching Tutoring English

Tennis Coach

SotoTennis Academy

Jan 2026 - Present (9 months)

Coaching experience including junior coaching and professional development. Holds LTA Level 1 (Distinction) and Level 2 in progress.

Tennis Coaching Junior Coach LTA Certification

Education

Degrees, certifications, and relevant coursework

TEFL

TEFL Level 3, Teaching English as a Foreign Language

Completed TEFL Level 3 certification.

SPIN Selling

Certificate, Sales

Completed the SPIN Selling Learning Journey.

Optix Digital Academy

Certificate, Digital Marketing

Completed training in digital marketing strategy and channels.

University of Exeter

BA, International Relations and Spanish

Grade: 2:1

Activities and societies: Member of university tennis team

Graduated with a 2:1 in International Relations and Spanish, with a distinction in Spoken Spanish and active membership in the university tennis team.