Abigail Perez
@abigailperez
Friendly, bilingual customer service professional with 8+ years supporting families, students, and retail guests.
What I'm looking for
I’m a friendly and reliable customer service professional with 8+ years of experience supporting diverse communities across educational, retail, and hospitality environments. I focus on accessible, high-quality service and creating positive customer experiences through clear communication and trust.
In my Parent Liaison role at Irving High School, I provided one-on-one assistance to parents and families with clear communication in English and Spanish. I also organized and facilitated educational classes for parents by coordinating with community partners and donors, delivering outreach that strengthened parent-school engagement.
As a Paraprofessional (General Instructional Aide Counseling Clerk) at Irving High School, I supported staff, students, and families with resources, scheduling, and communication. I translated documents and conversations between Spanish and English, maintained confidential student records, and supported office operations by answering phones and redirecting calls.
From barista and cashier positions at locations including Cuppa Espresso Bar, Starbucks, Office Depot, and El Bucanero, I delivered excellent service by taking orders, creating drinks, processing payments, and operating point-of-sale systems. I’m known for handling cash accurately, balancing registers daily, and staying flexible across changing store locations and schedules.
Experience
Work history, roles, and key accomplishments
Parent Liaison
Irving High School
Nov 2022 - Jul 2023 (8 months)
Provided one-on-one support to parents and families, ensuring clear English/Spanish communication. Organized and facilitated parent educational outreach by coordinating resources with community partners and donors.
Paraprofessional Aide
Irving High School
Feb 2022 - Nov 2022 (9 months)
Assisted staff, students, and families with scheduling, resource access, and office communication. Translated documents and conversations between Spanish and English while maintaining confidential student records.
Barista
Starbucks
Jan 2019 - Jan 2020 (1 year)
Provided friendly customer service by taking orders, preparing beverages, and maintaining a welcoming store environment. Handled payment transactions using POS systems and demonstrated flexibility with changing store locations and schedules.
Cashier
Office Depot
Aug 2018 - Dec 2018 (4 months)
Assisted customers with purchases by guiding them to products and ensuring smooth checkout. Managed payment transactions and balanced the register daily.
Cashier
El Bucanero
Aug 2016 - Feb 2018 (1 year 6 months)
Processed payments for dine-in and takeout customers while supporting servers and staff with customer needs. Maintained efficient service to help improve customer satisfaction through clear communication.
Education
Degrees, certifications, and relevant coursework
San Antonio College
Completed freshman and sophomore coursework at San Antonio College.
North Lake College
2020 -
Attended North Lake College during Spring 2020.
Availability
Location
Authorized to work in
Job categories
Skills
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