Abigail Perez

I’m a friendly and reliable customer service professional with 8+ years of experience supporting diverse communities across educational, retail, and hospitality environments. I focus on accessible, high-quality service and creating positive customer experiences through clear communication and trust.

In my Parent Liaison role at Irving High School, I provided one-on-one assistance to parents and families with clear communication in English and Spanish. I also organized and facilitated educational classes for parents by coordinating with community partners and donors, delivering outreach that strengthened parent-school engagement.

As a Paraprofessional (General Instructional Aide Counseling Clerk) at Irving High School, I supported staff, students, and families with resources, scheduling, and communication. I translated documents and conversations between Spanish and English, maintained confidential student records, and supported office operations by answering phones and redirecting calls.

From barista and cashier positions at locations including Cuppa Espresso Bar, Starbucks, Office Depot, and El Bucanero, I delivered excellent service by taking orders, creating drinks, processing payments, and operating point-of-sale systems. I’m known for handling cash accurately, balancing registers daily, and staying flexible across changing store locations and schedules.