Open to opportunities

James Aguilar

@jamesaguilar

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Dynamic Customer Success and Account Management professional

United States

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What I'm looking for

Seeking a challenging role that leverages my expertise in customer success and account management to drive business growth and client satisfaction.

As a seasoned Customer Success and Account Management professional with over 10 years of experience in IT managed services, I excel in driving client relations, delivering impactful client presentations, and fostering interpersonal skills to ensure successful onboarding and contract renewals. With a proven ability to lead Quarterly and Strategic Business Reviews, I build relationships that align technology solutions with customer business objectives.

My expertise in problem-solving and proactive check-ins ensures seamless client experiences. As a results-driven leader, I have a strong track record of increasing client satisfaction, deepening account engagement, and driving revenue growth through strategic communication and client-focused presentations.

With a strong educational background, including an MBA from Wake Forest University and a Bachelor of Science in Computer Information Systems from High Point University, I possess a unique blend of business acumen and technical expertise.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Magna5

Apr 2023 - Oct 2024 (1 year 6 months)

As a Customer Success Manager at Magna5, I drove client satisfaction and retention through strategic check-ins and business reviews. I established strong client relationships, conducted needs assessments, and collaborated with internal teams to deliver tailored IT solutions, resulting in improved performance metrics and revenue growth.

Client Relationship Management Strategic Planning Cross Functional Collaboration Performance Metrics

Business Development Manager

Innovative Technology Solutions of NC, LLC

Oct 2013 - Apr 2023 (9 years 6 months)

In my role as Business Development Manager, I led sales and customer success efforts, focusing on relationship building and client onboarding. I managed the sales cycle, delivered tailored presentations, and achieved significant revenue growth while ensuring client satisfaction through proactive support and contract renewals.

Sales Leadership Presentation Revenue Onboarding Vendor Management Project Management Customer Success Cold Calling Networking

Clinical Systems Analyst

Wake Forest University Baptist Medical Center

Jan 2007 - Oct 2013 (6 years 9 months)

As a Clinical Systems Analyst, I provided critical support for operating room applications, ensuring seamless operation and data integrity. I facilitated the transfer of surgical images for educational purposes and troubleshot hardware and software issues related to patient monitoring systems.

Support Software Hardware Monitoring Data Integrity IT Support Problem Solving Customer Service

Technology Support Technician

Wake Forest University

Jul 2004 - Apr 2006 (1 year 9 months)

In my role as a Technology Support Technician, I provided IT support to students and faculty, diagnosing and resolving hardware and software issues. I ensured the smooth operation of university technology systems while delivering superior customer service and training.