James odinakachi
@james_bethel
I resolve customer inquiries across email, chat, and phone with timely, empathetic remote support.
NigeriaWhat I'm looking for
I've handled customer inquiries as a freelance Customer Support Agent, supporting customers through email and WhatsApp while maintaining a 95% satisfaction rate.
I resolve complaints and product questions within 24 hours, keep accurate customer records, and provide timely follow-ups. My experience also includes assisting with questions and order processing as a Customer Service Volunteer.
I'm available for fully remote, US time-zone night shifts and bring reliable power, internet, CRM familiarity, and clear communication to every customer interaction.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Freelance
Jan 2024 - Present (2 years 7 months)
Handled customer inquiries via email and WhatsApp with a 95% satisfaction rate. Resolved complaints and product questions within 24 hours and maintained accurate customer records.
Education
Degrees, certifications, and relevant coursework
St. Tina International Secondary School
Senior Secondary School Certificate, General Studies
Completed senior secondary education with a focus on English, Commerce, and Computer Studies.
Availability
Location
NigeriaAuthorized to work in
Job categories
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