Open to opportunities

Winner Akani

@winnerakani

Message

I resolve customer issues quickly through empathetic live chat and email support.

Nigeria

Message

What I'm looking for

I'm looking for a fully remote customer support role with flexible hours where I can use live chat, email, ticketing tools, and clear written communication to deliver fast, empathetic support for customers worldwide.

I've supported customers at a local retail store in Port Harcourt and as a freelance chat support specialist for three small e-commerce businesses.

In retail, I assisted more than 40 customers daily with product questions, complaints, and returns. I maintained a 97% positive feedback rate by resolving issues efficiently and helping frustrated customers leave satisfied.

Working remotely, I handle product inquiries, order updates, and issue resolution through live chat, averaging responses within five minutes.

I'm comfortable using Zendesk, Freshdesk, Slack, Gmail, Google Workspace, and Excel, and I bring reliable remote-work habits, clear written communication, and a genuine focus on five-star customer experiences.

Experience

Work history, roles, and key accomplishments

Sales & Customer Support Volunteer

Local Retail Store

Jan 2023 - Dec 2024 (1 year 11 months)

Assisted 40+ customers daily with product questions, complaints, and returns, consistently delivering calm and professional service. Maintained a 97% positive feedback rate by resolving issues efficiently and turning frustrated customers into satisfied ones.

Customer Service Complaint Handling Inventory Management Order Management