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Jameel Rodrigues

@jameelrodrigues

I streamline customer support, account services, and administrative workflows across telecommunications and remote operations.

Suriname

Message

What I'm looking for

I'm looking for a remote support or administrative role where I can improve digital workflows, resolve customer issues, manage accurate records, and contribute dependable ICT and customer service support.

I'm currently supporting GGTECH by creating and publishing invoices, managing documents, and advising on hardware procurement and digital workflow optimization.

At Refreshing Vibes, I processed new Debit Mastercard requests, verified account data, coordinated with issuing platforms, and resolved customer issues through email and chat.

During five years with Digicel Suriname, I handled customer calls and emails, resolved account, billing, and service issues, and escalated complex technical cases for follow-up.

I bring strong customer support, account management, CRM, social media response, and administrative support skills to remote operations.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

GGTECH

Nov 2025 - Present (11 months)

Create, edit, and publish invoices in Microsoft Word and PDF format. Provide ICT advice regarding hardware procurement and optimization of digital workflows, while supporting administrative processes and ensuring accurate document management.

Microsoft Word PDF ICT Hardware Procurement Digital Workflows Document Management

Virtual Assistant

Refreshing Vibes

Jan 2024 - Apr 2025 (1 year 3 months)

Processed customer requests for new Debit Mastercards, including data entry, account verification, and coordination with issuing platforms. Provided support via email and chat, resolving issues related to email access and Mastercard functionality, and monitored social media channels for inquiries.

Data Entry Account Verification Email Support Live Chat Social Media Monitoring Mastercard

Customer Care Agent

Digicel Suriname

Nov 2018 - Dec 2023 (5 years 1 month)

Answered incoming customer calls and emails to provide support and service information. Resolved account, billing, and service-related issues, escalated complex technical problems to second-line support, and recorded detailed call logs in the CRM system.

Customer Support CRM Call Handling Email Support Billing Technical Support Escalation Management