Open to opportunities

Mangre Sonayna

@mangresonayna

Message

Experienced customer support agent with a strong problem-solving mindset.

Zimbabwe

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer support experience while providing opportunities for growth and development.

I am a dedicated customer support agent with over six years of experience in the field, including three years at a Tier 2 level and four years working remotely. My journey has equipped me with a robust skill set that enables me to handle customer interactions efficiently and professionally across multiple channels. I pride myself on my ability to resolve issues swiftly, ensuring a positive customer experience every time.

Throughout my career, I have worked with various support platforms such as Zendesk, Gorgios, Groove, Liveperson, Advisordesktop 1, and Intercom. I am also knowledgeable in payment systems like Ayden, Braintree, and Glocal. My strong communication skills, bilingual capabilities, and customer-first mindset have been pivotal in my success as a customer support advisor. I am passionate about helping customers and continuously seek to improve my skills and knowledge in the customer service domain.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Advisor

Current

Modsquad

Apr 2022 - Present (3 years 2 months)

As a Customer Support Advisor, I manage live chat and ticket inquiries, addressing various customer concerns. My responsibilities include resolving tech issues, handling refund cases, troubleshooting, and assisting with payment-related problems.

Live Chat Support Ticketing Technical Troubleshooting Customer Service General Inquiries Product Support

Customer Support Consultant

SupportYourApp

Apr 2021 - Present (4 years 2 months)

I worked on diverse projects, managing tech issues, troubleshooting, and payment concerns. My role involved handling booking and cancellation reservations, general inquiries, and refund cases across multiple communication channels.

Technical Support Payment Processing Email Support Phone Support Chat Support

All-Rounder

The Locksmith GSM

Mar 2018 - Present (7 years 3 months)

As an All-Rounder, I was responsible for sales activities and administrative tasks. I also contributed to the company's marketing efforts.

Sales Administration Marketing Customer Service Business Operations

All-Rounder

Crystal Restaurant

Aug 2014 - Present (10 years 10 months)

My duties included serving customers and assisting with administrative work. I also performed cashier responsibilities.

Customer Service Administrative Support Restaurant Operations Serving

Education

Degrees, certifications, and relevant coursework

IMEAO-1

Graduated, Marketing Manager Assistant

Completed a program focused on marketing management. Gained knowledge and skills relevant to assisting in marketing activities and strategies.

S.M.O

Graduated, Administration Economics

Studied Administration Economics, acquiring foundational knowledge in economic principles and administrative practices. Developed skills applicable to business and organizational management.

Selecta School

Graduated, Sales

Completed a program focused on sales, developing essential skills in customer interaction, product promotion, and sales techniques. Prepared for roles in various sales environments.