Amanda Betelem
@amandabetelem
I support customer service, data management, and administrative workflows across remote teams.
SurinameWhat I'm looking for
I've supported remote teams at Leadblocks and New Returns B.V. by maintaining administrative data, following up with prospects, and delivering customer service across chat, phone, email, and WhatsApp.
At Webhelp, I provided omnichannel support for major brands including Vodafone Ziggo and ING. I also coached team members to improve overall service quality.
My background in civil engineering includes field measurements, stakeholder interviews, project documentation, and technical data processing for road construction projects.
Experience
Work history, roles, and key accomplishments
Pre-Sales Assistant
Leadblocks
Nov 2024 - Jul 2026 (1 year 8 months)
Reviewed LinkedIn profiles of business clients and suggested improvements to better reach their target audience. Followed up on AI chats with interested prospects and forwarded qualified leads to clients.
Virtual Assistant
New Returns B.V.
Feb 2024 - Oct 2024 (8 months)
Provided professional customer service via WhatsApp, phone, and email. Accurately recorded information from customer conversations and handled administrative processing in the system.
Customer Service Specialist / Coach
Webhelp
Nov 2019 - Apr 2024 (4 years 5 months)
Provided omnichannel customer service for major brands, including Vodafone Ziggo and ING. Coached and supported team members to improve overall service quality.
Civil Engineering Intern (Graduation)
NV Sintec
May 2019 - Jul 2019 (2 months)
Conducted field measurements and interviews with stakeholders for a sustainable road-damage prevention plan as part of a graduation project.
Civil Engineering Intern
NV Sintec
May 2018 - Jul 2018 (2 months)
Gained practical infrastructure experience by documenting project progress and processing technical data related to road construction.
Education
Degrees, certifications, and relevant coursework
NATIN (Natuurtechnisch Instituut Suriname)
Vocational Diploma, Civil Engineering
2015 - 2019
Vocational Diploma in Civil Engineering with a focus on Infrastructure and Road Construction, graduated in 2019.
Tech stack
Software and tools used professionally
Availability
Location
SurinameAuthorized to work in
Salary expectations
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