Open to opportunities

Ramesa Maaijen

@ramesamaaijen

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Virtual Assistant focused on customer support and marketing, ensuring efficient communication and content.

Suriname

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What I'm looking for

I’m looking for a remote-friendly role where I can support customers and teams with reliable virtual assistance—handling high-volume inboxes, appointment scheduling, and social media—using a proactive, detail-oriented approach.

I’m a Reliable and detail-oriented Virtual Assistant and customer Support Specialist with experience in administrative support, client communication, and social media management. I’ve proven I can manage high-volume interactions, maintain workflows, and support daily operations efficiently through strong written communication and proactive problem-solving.

In my roles at PTC University of Applied Sciences, I handled administrative inboxes, supported students with enrollment/grades/documentation info, and maintained student records using Microsoft Excel and Word and Google Workspace (Docs, Sheets, Gmail). I also manage university social media platforms and websites, create and publish content for announcements/events/campaigns using Canva, and handle appointment scheduling and interdepartmental communication—while delivering customer support in Dutch and English.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

PTC University of Applied Sciences

Jan 2022 - Jan 2025 (3 years)

Managed a high-volume administrative inbox, responding to emails accurately and professionally while supporting student enrollment questions. Maintained and updated student records in Microsoft Excel/Word and Google Workspace, and processed tuition-related inquiries through internal workflows.

Inbox Management Administrative Support Data Entry Microsoft Excel Microsoft Word Google Workspace Record keeping Problem Solving Time Management

Customer Service Agent

Suraim

Jan 2019 - Jan 2020 (1 year)

Handled inbound customer inquiries via phone and email for OV-chipkaart, supporting card registration and balance/travel issues. Delivered customer service in Dutch and English and processed requests accurately through internal systems.

Customer Support Phone Support Email Support OV Chipkaart Support Multilingual Communication

Customer Service Agent

Webhelp

Feb 2018 - Aug 2018 (6 months)

Provided customer support for Viking, handling order inquiries, returns, and delivery issues via phone and email. Assisted customers with webshop navigation and account-related issues while maintaining high customer satisfaction through professional communication.

Customer Support Phone Support Email Support Order Inquiries Returns