Open to opportunities

Jamal Porter

@jamalporter

Message

I'm an IT Support Technician who fixes what won't cooperate.

United States

Message

What I'm looking for

I’m looking for a hands-on IT support role where I can own endpoint, Wi‑Fi, and connectivity troubleshooting end-to-end, guide users with remote tools/SCCM, and collaborate with networking/POS teams while building reliable internal software.

I’m the person you want on the other end of the line when something breaks. With a B.S. in Computer Science and a focus on Endpoint & Support, I stay calm, communicate clearly, and get issues resolved start to finish.

In field work and dispatch, I diagnose and fix Windows PC, laptop, and peripheral failures on-site, including Wi‑Fi and network connectivity. I’ve supported Microsoft 365 / Office 365 environments and worked with Windows Server, Linux, and AWS.

I’m also fluent in infrastructure and POS systems end to end—TCP/IP, DHCP/DNS, and network setup—so the fix actually holds. I use remote-desktop tools and SCCM to walk non-technical users back to calm, while logging interactions in Salesforce and Compass and escalating the hard cases with reproduction steps.

On the side, I run my networking own software company and build/support websites and internal tools for small-business clients. I bring a builder’s mindset to support work—shipped a CRM, a 3D product configurator, and an e-commerce store—backed by Java, JavaScript, Python, SQL, React, Spring, Angular, Git, and Docker.

Experience

Work history, roles, and key accomplishments

Current

Founder & Developer

Current

The Details Digital Disconnections

Jan 2025 - Present (1 year 6 months)

Builds and supports websites and internal tools for small-business clients, handling support requests personally. Developed a CRM, a 3D product configurator, and an e-commerce store including order fulfillment.

Website Development Internal Tools CRM Development E commerce Development Order Fulfilment client support

Current

Field Technical Services Technician

Current

Field Nation

Feb 2024 - Present (2 years 5 months)

Diagnose and resolve Windows PC, laptop, and peripheral failures on-site for enterprise clients, including troubleshooting Wi‑Fi and network connectivity. Repair Dell laptops and support printers and POS-related issues using remote and enterprise tools.

Endpoint Support Microsoft 365 Office 365 Windows Server Linux AWS TCP IP DHCP DNS Remote Tools SCCM Dell Printer Support POS systems Salesforce Jira

Technical Support & Help Desk

DeVry University

Jan 2021 - Jan 2023 (2 years)

Resolved hardware, software, and connectivity issues for end users via phone and chat. Logged interactions, escalated difficult cases with reproduction steps, and ensured issues were resolved before closing tickets.

Technical Support Help Desk hardware troubleshooting Connectivity Issues Escalation with Reproduction Steps Customer Support

Full Stack Java Developer

Various Companies

Jan 2022 - Present (4 years 6 months)

Built and maintained full-stack applications using Java and related tooling, while logging and managing work through customer/product tracking systems. Used frameworks and tools such as Spring and Angular with version control and containerization.

Java JavaScript Angular Git Docker SQL React Salesforce