Looking for a job

Lynn McCoy

@lynnmccoy

I resolve hardware, software, network, and POS support issues for end users.

I currently provide Field Service Operations and IT Support at Stanley Black & Decker/Ferry Cap Fasteners, resolving second-level hardware and software tickets and minimizing user downtime.

I install, configure, and maintain computer systems, peripherals, Honeywell CK65 devices, RF guns, and Zebra label printers. I also perform system updates, patches, asset audits, and data backup activities.

Previously, I supported Cleveland Metropolitan School District and Cleveland Clinic by troubleshooting hardware, software, and network issues, maintaining systems and network connections, and documenting assets.

At Oracle/Micros and GDIT, I supported customers through ticketing systems, remote assistance, POS setup, and issue resolution. I bring hands-on experience across desktop support, service desk operations, customer communication, and technical troubleshooting.

Experience

Work history, roles, and key accomplishments

Current

Field Service Operations/IT Support

Current

Stanley Black & Decker/Ferry Cap Fasteners

Sep 2025 - Present (1 year)

Provided technical support to end users, troubleshooting hardware and software issues. Managed and resolved second level tickets, installed and configured computer systems and peripherals, and implemented data backup strategies.

Technical Support Troubleshooting Hardware Software Ticketing Systems Honeywell CK65 RF Guns Zebra Label Printers system updates Inventory Management Data Backup

IT Support Contractor

Cleveland Metropolitan School District (CMSD)

Jun 2025 - Aug 2025 (2 months)

Diagnosed and troubleshot hardware, software, and network issues. Installed and configured computer systems and network connections, maintained compliance with regulatory standards, and implemented data backup procedures.

Hardware Software Network Troubleshooting System Installation Configuration Asset Documentation Data Backup

Service Desk Analyst

Cleveland Clinic

Apr 2024 - Dec 2024 (8 months)

Responded to customer inquiries and resolved complaints to increase satisfaction. Utilized ticketing system to track requests, troubleshot hardware, software, and network issues, and set up workstations for employees.

Customer Service Ticketing Systems Troubleshooting Hardware Software Networking Workstation Setup

Software Support Specialist POS

Oracle/Micros

Oct 2017 - Apr 2023 (5 years 6 months)

Provided remote assistance to clients with technical difficulties, reducing downtime. Collaborated with development teams to identify bugs, improving product quality and customer satisfaction.

POS systems Remote Support Troubleshooting Ticketing Systems Customer Service Bug Identification Collaboration

Support Specialist

GDIT

Nov 2014 - Oct 2017 (2 years 11 months)

Responded to customer inquiries and resolved complaints to increase satisfaction. Utilized ticketing system to track requests and troubleshot hardware, software, and network issues.

Customer Service Ticketing Systems Troubleshooting Hardware Software Networking