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Jake Harrison

@jakeharrison

Operations and administration support at Siren Smoke Alarms & Electrical, coordinating service appointments, customer communications and payroll support.

Australia

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What I'm looking for

I'm seeking a long-term career opportunity with professional development and ongoing learning, where I can contribute to business growth and operational success. I'm open to remote, hybrid or office-based work.

At Siren Smoke Alarms & Electrical, I coordinated daily service appointments and driver routes, communicated with customers about access and scheduling, and maintained customer and service records.

At Elite Netting, I supported the planning and delivery of projects by coordinating schedules, resources and team activities. I also communicated with clients and contractors, maintained project records and reviewed technical drawings and specifications.

At Edumarking, I supported customers with product information and installation solutions, and helped coordinate project requests and schedules. As a self-employed renovator in the UK, I handled customer communication, estimates, scheduling and business records while carrying out property renovation and maintenance work.

My earlier experience includes assisting with plumbing installation and maintenance at CF Roberts Electrical and Mechanical Services, as well as customer service, administration and warehouse operations. I hold a Certificate II in Plumbing and Heating and a Test & Tag Certification.

Experience

Work history, roles, and key accomplishments

Operations & Administration Support

Siren Smoke Alarms & Electrical

Jan 2025 - Jan 2026 (1 year)

Coordinated daily service appointments, scheduling and driver routes to maximize operational efficiency. Managed customer communications and provided administrative support across daily business operations.

Scheduling Customer Service Administration Payroll Administration Data Entry Record keeping Microsoft Office

Project Coordination & Site Operations

Elite Netting

Apr 2024 - Dec 2025 (1 year 8 months)

Supported planning, coordination and delivery of large-scale projects, managing schedules, resources and daily operational requirements. Coordinated team activities and monitored project progress to ensure deadlines were met.

Project Coordination Scheduling Resource Management Quality inspection technical drawings Team Leadership Client Communication

Customer Service, Sales & Project Support

Edumarking

Feb 2023 - Apr 2024 (1 year 2 months)

Communicated directly with customers to understand requirements and discuss installation solutions. Promoted products and services, and supported coordination of customer requests and project schedules.

Customer Service Sales Project Coordination Record keeping Communication Skills Problem Solving

Property Renovations & Business Operations

Self-Employed

Jan 2022 - Jan 2023 (1 year)

Managed day-to-day business activities, balancing property renovation projects with customer communication and administrative responsibilities. Prepared job estimates, organized schedules, and managed financial administration.

Project Management Client Relations Estimating Bookkeeping Scheduling Renovations Plumbing Paintings

Plumbing and Mechanical Services

CF Roberts Electrical and Mechanical Services

Jan 2020 - Jan 2022 (2 years)

Assisted with plumbing installation, maintenance, and repair works across commercial and large-scale residential buildings. Supported commissioning and testing of building services systems in compliance with project specifications.

Plumbing Mechanical Services Pipe Installation Maintenance technical drawings WHS Compliance Hand Tools

Warehouse Picking and Packing & Admin

Primrose

Jan 2017 - Jan 2019 (2 years)

Provided administrative and operational support to assist with daily warehouse activities and order fulfilment. Assisted with processing customer orders, maintaining accurate records, and supporting inventory control.

Warehouse operations Order Processing Inventory Control Data Entry Record keeping Teamwork

Customer Service & Administrative Assistant

Robert Timms MOT Centre

Jan 2016 - Jan 2017 (1 year)

Managed front-desk operations, acting as the first point of contact for customers. Answered calls, scheduled appointments, and maintained accurate customer records and service documentation.

Customer Service Frontdesk Appointment Scheduling Data Entry Record keeping Communication Skills Invoicing