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Xochitl Pina

@xochitlpina

Healthcare operations leader at WellMed Medical Management / Optum who increased monthly Care in the Home visits by 279%.

United States

Message

At WellMed Medical Management / Optum, I provide operational leadership and strategic coordination for the Care in the Home program. I lead operations supporting 1,455 new patient consults across the El Paso market and increased monthly visit volume by 279%.

Previously, at WellMed Medical Management, I directed referral management operations for a 12-member team. I reduced referral delays by 71% through workflow redesign and introduced a 48-hour referral-to-appointment standard.

At University Medical Center, I supported data management, regulatory reporting, and process improvement, increasing operational efficiency by 34%. I’m focused on healthcare operations, care coordination, and value-based care, and I’m bilingual in English and Spanish.

Experience

Work history, roles, and key accomplishments

Current

Program Administrator, Care in the Home

Current

WellMed Medical Management / Optum

Sep 2024 - Present (2 years 1 month)

Provide operational leadership and strategic coordination for a multidisciplinary Care in the Home program supporting approximately 800 active patients and an employed clinic population exceeding 12,500 patients. Lead operations supporting 1,455 new patient consults, increased monthly visit volume by 279%, improved provider productivity by 46%, and increased documentation compliance from 78.5% to

Healthcare Operations Clinical Operations Program Administration Team Leadership Care Coordination Value Based Care Quality Improvement Patient Experience Process Improvement Regulatory Compliance Operational Excellence Workforce Planning Performance Management Provider Relations

Referral Management Supervisor

WellMed Medical Management

Apr 2019 - Sep 2024 (5 years 5 months)

Directed referral management operations for a 12-member team supporting approximately 17,500 patients. Maintained 86.7% operational efficiency while processing more than 1,000 referrals monthly, reduced referral delays by 71%, and implemented a 48-hour referral-to-appointment standard.

Referral Management Workflow Efficiency Staff Performance Reporting Specialty Medication Access Provider Relations Process Improvement Data Driven Decision Making Dashboarding Care Coordination

Data Coordinator

University Medical Center

Oct 2014 - Apr 2019 (4 years 6 months)

Provided operational leadership for data management, regulatory reporting, compliance initiatives, and process improvement efforts. Increased operational efficiency by 34%, designed processes that improved speed and accuracy by 80%, and improved patient satisfaction scores by 28%.

Data Management Regulatory Reporting Compliance Process Improvement Data Integrity Workflow Improvement CMS Reporting Patient Satisfaction operational improvements

Program Coordinator

HCA Las Palmas / Del Sol Medical Centers

Dec 2012 - Oct 2014 (1 year 10 months)

Managed operations for six community resource centers while supervising staff, coordinating strategic initiatives, and supporting organizational growth. Improved workflow efficiency by 44% and coordinated facility startup and operational readiness projects.

Program Management Staff Supervision strategic initiatives Workflow Efficiency Facility Startups Community Partnership Process Improvement Service Delivery

Team Lead, Document Tech II

HCA Las Palmas / Del Sol Medical Centers

Jan 2011 - Dec 2012 (1 year 11 months)

Provided frontline leadership for document imaging operations, ensuring productivity, compliance, and quality standards. Led a team of 10 document imaging specialists and implemented workflow improvements that enhanced efficiency and accuracy.

Team Leadership Document Imaging Productivity Monitoring Quality Metrics Workflow Improvement Coaching Training Performance Support Compliance

Senior Patient Service Coordinator

HCA Las Palmas / Del Sol Medical Centers

Jan 2009 - Dec 2011 (2 years 11 months)

Supervised front-office operations for Neurology and Psychiatry specialty practices, overseeing staff performance, scheduling, customer service, and operational effectiveness. Improved patient experience scores by 30% and managed staff scheduling, training, and performance coaching.

Front Office Operations Staff Supervision Scheduling Customer Service Patient Experience Workflow Improvement Performance Coaching Provider Partnerships