Jakayla Judson

I’m a CSR expert with comprehensive experience in talent acquisition, employee relations, and advanced customer services. I’m known for reliability, strong interpersonal skills, and driving results through effective communication and conflict resolution.

As a Service Supervisor at MCI Communications, I supervised recruitment, onboarding, and departure processes for customer service staff. I resolved customer complaints with efficiency and tact, handled inquiries across communication channels, and gathered customer feedback to improve interactions with agents.

I develop and uphold customer service protocols and facilitate sessions to strengthen how the service team addresses customer concerns. I also process electronic checks and debit transactions and assist with ongoing monitoring for suspicious activity, ensuring both customer satisfaction and operational integrity.

Before that, I supported residential operations and accounting needs, including meticulous record-keeping, daily reporting, month-end closing assistance, and accounts payable file management. I bring HR policies compliance, workforce planning, and customer relations experience alongside Microsoft program proficiency to help teams perform consistently.