At GXO / PFS Web, I managed team attendance and day-to-day operations while supporting more than ten customer accounts. I handled customer calls and helped resolve complex service issues.
I used Y-jack monitoring and coaching to support service quality and employee performance, and monitored productivity and service levels. I also filed carrier claims and researched and processed customer returns and claims.
Earlier, I provided Spanish-English translation support at SBC and handled customer service situations. My experience also includes store operations at Joann’s Fabric and payroll, bookkeeping, and accounts payable and receivable at SAC International.
