Brettney Barncastle
@brettneybarncastle
Customer-focused clerk supervisor with 20+ years resolving escalations, training teams, and improving compliant operations.
United StatesWhat I'm looking for
I’m a customer-centric professional with 20+ years of senior experience across multiple roles and industries. I’m known for engaging customers, resolving complaints, and de-escalating issues while strengthening long-term relationships.
As a Clerk Supervisor in the Child Support Services Department, I assign duties, monitor workflow, and provide training and guidance to clerks. I prioritize tasks based on workload and deadlines, review completed work for accuracy, and approve time cards, payroll submissions, and time-off requests.
I also oversee daily operational responsibilities including processing daily transmittal, supervising cash payments and daily deposits, indexing documents received to OnBase, and handling escalated customer inquiries or complaints. I serve as a Record Liaison Officer and manage Quadient postage machine operation and fund balances.
I’ve driven people-focused improvements through performance evaluations, feedback, and leading the clerk hiring process—from selecting applicants and conducting interviews to contacting references and making final hire decisions. I bring the same leadership mindset to cross-functional work, including shipping coordination, order verification, billing, and customer support channels like phones, chat, email, and text.
Experience
Work history, roles, and key accomplishments
Clerk Supervisor
HCA - Child Support Services Department
Sep 2023 - Present (2 years 9 months)
Supervised clerks by assigning duties, monitoring daily workflow, providing training, and reviewing completed work for accuracy to ensure compliance with CSSD policies and procedures. Processed daily transmittals, supervised cash payments and deposits, indexed documents to OnBase, handled escalated customer inquiries, and led hiring from applicant screening through interviews and reference checks;
Senior Customer Service Team Member
Zappos.com
Jul 2015 - Feb 2023 (7 years 7 months)
Provided senior-level customer support across phones, chat, email, and text, resolving and escalating complex issues through the Customer Loyalty Team. Supervised employees in the resource desk, managed order verification and billing, coordinated shipping with UPS Logistics, and supported store/theater operations including onboarding, recruitment, and visual merchandising.
Mail Carrier
United States Postal Service
Oct 2013 - May 2015 (1 year 7 months)
Delivered mail and packages to over 500 rural homes while managing daily routes and maintaining timely service. Handled package processing and customer-facing delivery responsibilities in a safety-focused environment.
Hiring Manager
The Green Solution Corporate Office
Mar 2012 - Oct 2013 (1 year 7 months)
Created corporate and hourly positions by reviewing resumes and applications to select qualified applicants. Conducted new hire orientation, background checks, and safety training, and participated in 30-day and annual reviews to support hiring and onboarding.
Assistant Manager
Denver Mattress Company
Jan 2011 - Feb 2012 (1 year 1 month)
Managed daily store operations including inventory, recruitment, and customer support to ensure a positive customer experience and return visits. Resolved customer issues and complaints and later supported the same responsibilities after relocating to the Las Cruces store.
Education
Degrees, certifications, and relevant coursework
Scottdale, Arizona
Bachelor in Culinary Management, Culinary Management
Completed a Bachelor’s degree in Culinary Management in 2010 in Scottsdale, Arizona.
Le Cor
Associate in Occupational Science, Occupational Science
Completed an Associate’s degree in Occupational Science in 2009 in Las Vegas, Nevada.
Deming High School
High School Diploma
Graduated from Deming High School in the Class of 2001.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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