Open to opportunities

Jakayla Joseph

@jakaylajoseph

Message

I resolve customer inquiries across phone and digital support channels.

Barbados

Message

What I'm looking for

I'm looking for a customer service or support role where I can resolve customer concerns, use phone and digital communication channels, maintain accurate records, and contribute to positive customer experiences.

I've supported customers at KM2 Solutions, responding to inquiries through phone and digital channels, resolving concerns, and maintaining accurate records in Genesys CRM.

My background also includes office administration at Eden Lodge Youth Charitable Trust, where I handled front-desk duties, calls, mail, visitor inquiries, data entry, and Microsoft Office documents.

I'm known for professional communication, attention to detail, confidentiality, and working independently while meeting quality and performance targets.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

KM2 Solutions

Jan 2024 - Sep 2025 (1 year 8 months)

Responded to customer inquiries through phone and digital channels, resolved concerns professionally, and maintained accurate records using Genesys CRM. Met quality and performance targets in a fast-paced environment.

Customer Service Customer Support Conflict Resolution Problem Solving Active Listening Data Entry Email Support CRM Systems Microsoft Office Time Management Attention To Detail Genesys

Education

Degrees, certifications, and relevant coursework

Graydon Sealy Secondary School

Secondary School Diploma, General Studies

2014 - 2019

Completed secondary education with CXC qualifications in English Language, Mathematics, Integrated Science, Human & Social Biology, and Food & Nutrition.