GLgloria lwegaba
@glorialwegaba
Customer-focused call centre representative with strong communication and empathy.
BarbadosWhat I'm looking for
I am a motivated service professional with over two years' experience in customer service, complemented by hands-on clinical and production roles. I consistently handle high call volumes, train new staff, and resolve client issues with empathy and efficiency.
My background includes working as a Customer Service Representative handling 40–50 inbound calls daily, cashier/sales duties improving customer satisfaction, and current production technician responsibilities assembling medical devices to SOP standards. I bring strong attention to detail, numeracy, and reliable documentation skills.
I seek to contribute to a team-oriented organization where I can apply my communication, active listening, and problem-solving skills to improve customer outcomes and support operational excellence.
Experience
Work history, roles, and key accomplishments
Production Technician
Lenstec Inc
Feb 2025 - Present (11 months)
Assembled medical devices following SOPs, documented assembly stages in computer systems, and used mechanical tools to meet manufacturing quality standards.
Cashier / Sales Clerk
Do It Best
Oct 2024 - Jan 2025 (3 months)
Advised customers on products and promotions, processed sales and memberships, and maintained accurate petty reconciliation and numeracy records to improve customer satisfaction.
Customer Service Representative
KM Solutions
Mar 2023 - Oct 2024 (1 year 7 months)
Handled 40–50 inbound insurance calls daily, resolved service complaints by diagnosing root causes, trained new staff, and assisted customers with billing and policy changes to increase satisfaction.
Rehabilitation Therapy Aide
Barbados Community College
Jul 2018 - Aug 2019 (1 year 1 month)
Assisted therapists with patient care including BP checks, therapeutic modalities (hot/cold packs, electrical stimulation), rehabilitation exercises, and transfers to support clinical programs.
Education
Degrees, certifications, and relevant coursework
BCBarbados Community College
Associate in Applied Science, Rehabilitation Therapy Technology
2017 - 2019
Grade: 3.6
Activities and societies: Secretary of Rehabilitation Therapy Technology Association
Completed an Associate in Applied Science in Rehabilitation Therapy Technology with clinical experience in therapeutic modalities and patient assistance.
Harrison College
CAPE, CAPE Subjects
2015 - 2016
Completed CAPE subjects including Biology, Chemistry, Communication Studies, and Caribbean Studies across 2015–2016.
Harrison College
CXC, CXC Subjects
2013 - 2014
Completed CXC examinations in multiple subjects including English Language, Mathematics, and Sciences in 2013–2014.
Tech stack
Software and tools used professionally
Availability
Location
BarbadosAuthorized to work in
Job categories
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