Allesha Bonnett
@alleshabonnett
Customer Experience Specialist delivering empathetic, efficient multichannel support.
BarbadosWhat I'm looking for
I am a dedicated Customer Experience Specialist with over 4 years of delivering empathetic, fast, and effective support across chat, voice, and email channels. I have resolved technical, payment, and account issues using Zendesk, Salesforce, and Google Workspace while maintaining high customer satisfaction and strong remote work discipline.
I have experience in banking, telecom, and freelance e-commerce/SaaS support, where I improved customer outcomes by documenting processes, identifying recurring issues, and suggesting FAQ and workflow optimizations. I bring a growth mindset, strong multitasking and critical-thinking skills, and readiness to join a remote team across the Caribbean timezone.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Ansa Merchant Bank Barbados Limited
Mar 2023 - Present (3 years 3 months)
Provided accurate, friendly, and timely service to 100+ customers weekly across phone and digital channels; resolved complex financial queries and maintained detailed CRM records while ensuring compliance with banking standards.
Remote Chat & Email Support Agent
Self-Employed
Jan 2021 - Jan 2023 (2 years)
Delivered 5-star chat and email support for e-commerce and SaaS clients, managed tickets with Zendesk and Gmail, and recommended FAQ updates to reduce recurring issues.
Customer Support Associate
Digicel Group
Jan 2020 - Jan 2021 (1 year)
Handled inbound calls and chats for account setup, billing disputes, and service disruptions, managing up to 75 calls per day while meeting KPIs for resolution time and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Certificate of Achievement – Cybersecurity Awareness Training
Certificate of Achievement, Cybersecurity Awareness
Completed a Cybersecurity Awareness Training program focused on foundational cybersecurity practices and threat awareness in March 2025.
Customer Service Excellence Workshop
Workshop Completion, Customer Service
2022 - 2022
Completed a Customer Service Excellence Workshop focused on active listening, de-escalation, and empathy in digital support in 2022.
Tech stack
Software and tools used professionally
Availability
Location
BarbadosAuthorized to work in
Job categories
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