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Allesha Bonnett

@alleshabonnett

Customer Experience Specialist delivering empathetic, efficient multichannel support.

Barbados
Message

What I'm looking for

I am seeking a remote, customer-facing role where I can apply multichannel support skills, improve processes, and grow within a collaborative, customer-centric team.

I am a dedicated Customer Experience Specialist with over 4 years of delivering empathetic, fast, and effective support across chat, voice, and email channels. I have resolved technical, payment, and account issues using Zendesk, Salesforce, and Google Workspace while maintaining high customer satisfaction and strong remote work discipline.

I have experience in banking, telecom, and freelance e-commerce/SaaS support, where I improved customer outcomes by documenting processes, identifying recurring issues, and suggesting FAQ and workflow optimizations. I bring a growth mindset, strong multitasking and critical-thinking skills, and readiness to join a remote team across the Caribbean timezone.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

CT

Certificate of Achievement – Cybersecurity Awareness Training

Certificate of Achievement, Cybersecurity Awareness

Completed a Cybersecurity Awareness Training program focused on foundational cybersecurity practices and threat awareness in March 2025.

CW

Customer Service Excellence Workshop

Workshop Completion, Customer Service

2022 - 2022

Completed a Customer Service Excellence Workshop focused on active listening, de-escalation, and empathy in digital support in 2022.

Tech stack

Software and tools used professionally

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Allesha Bonnett - Customer Service Representative - Ansa Merchant Bank Barbados Limited | Himalayas