Open to opportunities

Ariel Miller

@arielmiller

Message

Motivated customer service professional with strong communication skills.

Barbados

Message

What I'm looking for

I seek a role that fosters growth and allows me to utilize my customer service skills.

I am a motivated and customer-focused professional with experience in cashiering and customer service. My journey began at KM2 Solutions, where I excelled as a Customer Service Representative, responding to inquiries and ensuring customer satisfaction. I demonstrated exceptional communication skills and maintained accurate records of customer interactions, which helped improve overall processes.

In my most recent role as a Collections Agent, I honed my negotiation skills by contacting delinquent customers and educating them on payment options. I took pride in resolving discrepancies and ensuring compliance with company policies. My experience at Unicommer Barbados as a Cashier further solidified my ability to handle transactions accurately while providing excellent customer service. I am eager to apply my skills in a permanent position within the optical department, where I can continue to grow and contribute to a team.

Experience

Work history, roles, and key accomplishments

Current

Collections Agent

Current

KM2 SOLUTIONS

Nov 2023 - Dec 2023 (1 month)

Negotiated payment arrangements with delinquent customers and educated them on outstanding balances. Investigated discrepancies and maintained accurate records of interactions. Collaborated with internal departments to resolve payment issues while adhering to legal regulations.

Debt Collection Negotiation Customer Education Compliance

Cashier

UNICOMER BARBADOS

Feb 2023 - Mar 2023 (1 month)

Processed customer transactions accurately and ensured compliance with payment policies. Assisted customers with account inquiries and maintained transaction records. Collaborated with management for payment corrections and followed security protocols.

Compliance

Customer Service Representative

KM2 SOLUTIONS

Nov 2022 - Dec 2022 (1 month)

Handled customer inquiries and concerns via phone and email, ensuring effective resolution. Demonstrated strong communication skills and maintained detailed records of interactions. Collaborated with team members to enhance customer satisfaction and adapted quickly to company systems.

Customer Service Communication Problem Solving Team Collaboration

Education

Degrees, certifications, and relevant coursework

The Alleyne School

CAPE Advanced Proficiency, Advanced Education

2020 - 2021

Achieved CAPE Advanced Proficiency in subjects including Entrepreneurship, Communication Studies, Environmental Science, and Caribbean Studies.

Daryll Jordan Secondary

CSEC General Proficiency, General Education

2018 - 2019

Completed CSEC General Proficiency with a focus on subjects such as English, Food and Nutrition, EDPM, Office Administration, Home Management, and Social Studies.