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Jai Surya

@jaisurya1

Program & Operations Manager driving data-led operational excellence.

India
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What I'm looking for

I seek a role where I can lead cross-functional programs, improve operations through data and automation, work with collaborative leadership, and scale vendor and procurement processes for measurable impact.

I am a Program & Operations Manager with 7+ years of experience driving cross-functional projects, governance frameworks, and risk monitoring across travel, e-commerce, and manufacturing sectors. I have led vendor onboarding and system integrations, built automated dashboards using SQL and Google Sheets/MS-Excel, and developed process improvements that reduced cycle times and manual work.

I excel at aligning leadership priorities with structured execution, coordinating global change management, and improving supplier performance through SOPs, KPI trackers, and cross-functional collaboration. My achievements include negotiating supplier terms that delivered significant annual savings, automating reporting for real-time leadership visibility, and implementing AI-powered customer automation to improve retention.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

JE

JSS Academy of Technical Education

Bachelor of Engineering, Industrial Engineering and Management

2013 - 2017

Grade: 7 CGPA

Completed a Bachelor of Engineering in Industrial Engineering and Management with a 7 CGPA, focusing on operations, process improvement, and industrial systems.

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