Jai Surya
@jaisurya1
Program & Operations Manager driving data-led operational excellence.
What I'm looking for
I am a Program & Operations Manager with 7+ years of experience driving cross-functional projects, governance frameworks, and risk monitoring across travel, e-commerce, and manufacturing sectors. I have led vendor onboarding and system integrations, built automated dashboards using SQL and Google Sheets/MS-Excel, and developed process improvements that reduced cycle times and manual work.
I excel at aligning leadership priorities with structured execution, coordinating global change management, and improving supplier performance through SOPs, KPI trackers, and cross-functional collaboration. My achievements include negotiating supplier terms that delivered significant annual savings, automating reporting for real-time leadership visibility, and implementing AI-powered customer automation to improve retention.
Experience
Work history, roles, and key accomplishments
Led onboarding and system integration for 50+ vendors, reduced setup time by 20%, developed AI-powered automation to improve retention, and automated procurement and performance dashboards for real-time reporting.
Business Operations Manager
Thermotech
Jan 2019 - May 2023 (4 years 4 months)
Oversaw procurement planning and risk monitoring for $2M+ annual spend, negotiated supplier terms delivering $180K+ annual savings and designed SOPs that reduced lead times by 25% while improving reporting cadence.
Managed end-to-end partner operations for marketplace travel inventory, standardized vendor data workflows to reduce onboarding time by 25%, and collaborated with product and tech teams to improve partner performance.
Education
Degrees, certifications, and relevant coursework
JSS Academy of Technical Education
Bachelor of Engineering, Industrial Engineering and Management
2013 - 2017
Grade: 7 CGPA
Completed a Bachelor of Engineering in Industrial Engineering and Management with a 7 CGPA, focusing on operations, process improvement, and industrial systems.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
rarecarat.comJob categories
Skills
Interested in hiring Jai?
You can contact Jai and 90k+ other talented remote workers on Himalayas.
Message JaiFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
