Open to opportunities

Jai Surya

@jaisurya1

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Program & Operations Manager driving data-led operational excellence.

India

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What I'm looking for

I seek a role where I can lead cross-functional programs, improve operations through data and automation, work with collaborative leadership, and scale vendor and procurement processes for measurable impact.

I am a Program & Operations Manager with 7+ years of experience driving cross-functional projects, governance frameworks, and risk monitoring across travel, e-commerce, and manufacturing sectors. I have led vendor onboarding and system integrations, built automated dashboards using SQL and Google Sheets/MS-Excel, and developed process improvements that reduced cycle times and manual work.

I excel at aligning leadership priorities with structured execution, coordinating global change management, and improving supplier performance through SOPs, KPI trackers, and cross-functional collaboration. My achievements include negotiating supplier terms that delivered significant annual savings, automating reporting for real-time leadership visibility, and implementing AI-powered customer automation to improve retention.

Experience

Work history, roles, and key accomplishments

Current

Business Operations

Current

RareCarat

Jun 2023 - Present (2 years 4 months)

Led onboarding and system integration for 50+ vendors, reduced setup time by 20%, developed AI-powered automation to improve retention, and automated procurement and performance dashboards for real-time reporting.

Vendor Onboarding Salesforce Zendesk SQL Looker Automation)ERP Integration Dashboarding Automation

Business Operations Manager

Thermotech

Jan 2019 - May 2023 (4 years 4 months)

Oversaw procurement planning and risk monitoring for $2M+ annual spend, negotiated supplier terms delivering $180K+ annual savings and designed SOPs that reduced lead times by 25% while improving reporting cadence.

Procurement Supplier Management SQL Dashboarding Root Cause Analysis Cross Functional Collaboration

Sr. Demand Operations Specialist

Headout Inc

Dec 2017 - Dec 2018 (1 year)

Managed end-to-end partner operations for marketplace travel inventory, standardized vendor data workflows to reduce onboarding time by 25%, and collaborated with product and tech teams to improve partner performance.

Partner Operations Vendor Onboarding Workflows Reporting Stakeholder Management Marketplace Operations

Education

Degrees, certifications, and relevant coursework

JSS Academy of Technical Education

Bachelor of Engineering, Industrial Engineering and Management

2013 - 2017

Grade: 7 CGPA

Completed a Bachelor of Engineering in Industrial Engineering and Management with a 7 CGPA, focusing on operations, process improvement, and industrial systems.