Urmi Takwani
@urmitakwani
I scale vendor operations, SLA delivery, and cross-functional programs across global teams.
IndiaWhat I'm looking for
I've led delivery, renewal, and vendor operations across GradLadder, upGrad Education, Medhavi Skills University, and independent client engagements. I build governance, SOPs, KPI frameworks, and risk-tracking systems that turn complex multi-stakeholder operations into reliable delivery outcomes.
At upGrad, I managed 50–70 accounts per quarter, delivered 177 confirmed outcomes in one quarter, led teams of up to 23 people, and improved service efficiency and satisfaction by 35%. I also owned international partner commission reconciliation, reduced vendor costs by 20% through negotiations, and improved operational efficiency by 25% through LMS redevelopment and invoice-management improvements.
I'm motivated by ambiguous, newly created operational challenges where I can build scalable processes from the ground up, align global stakeholders, and strengthen delivery accountability.
Experience
Work history, roles, and key accomplishments
Senior Program Manager
GradLadder
Jun 2025 - Present (1 year 3 months)
Drove operational excellence across 50+ accounts by implementing structured governance cadences and proactive risk-tracking systems. Resolved escalations across cross-functional teams and designed SOPs and quality governance frameworks from scratch.
Education
Degrees, certifications, and relevant coursework
Gujarat University
Master of Business Administration, Finance
Pursued an MBA in Finance at Gujarat University, Ahmedabad, India.
Saurashtra University
Bachelor of Business Administration, Marketing
Earned a Bachelor of Business Administration in Marketing from Saurashtra University, Rajkot, India.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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