Gaurav Arora

At Tracxn, I manage APAC business operations and execute high-impact programs that support customers and internal stakeholders. I own process design, KPI/MIS reporting, SOPs, and automation initiatives across a key product line.

I increased data coverage by 25% through automated data-ingestion workflows and eliminated manual processing by integrating third-party APIs with AI-based extraction tools. I also deployed an AI quality-monitoring workflow that achieved approximately 90% accuracy while reducing operational costs by approximately 90%.

Previously at Innodata, I led a 15+ person AI/LLM operations team, owning performance, workflow efficiency, SLA/KPI reviews, quality frameworks, and escalations. I built Power BI dashboards and automated SQL and Excel reporting workflows, reducing reporting time by 30%.

I turn ambiguous business requirements into practical SOPs, operating roadmaps, and data solutions. My work combines SQL, Python, Power BI, stakeholder coordination, and hands-on team leadership to build accurate, scalable operations.