At MEDVA, I provided remote virtual assistance and administrative support in a healthcare environment, communicating with clients and managing information accurately.
As a Healthcare Advocate at ResultsCX, I assisted members with healthcare inquiries, handled 50+ inbound calls per day, and documented cases in CRM and case-management systems. I maintained 90%+ quality scores and coordinated with healthcare providers on customer and claim-related issues.
At Knoah Solutions, I supported more than 100 users daily across phone, email, and chat while serving as a Subject Matter Expert. I maintained an internal knowledge base that contributed to a 30% reduction in new-hire training time, and conducted quality audits.
