Freddy Peña
@freddypea
Customer Support Specialist with 3+ years in BPO, combining data management and technical issue resolution.
HondurasWhat I'm looking for
Customer Support Specialist with more than 3 years of experience in the BPO industry. I’m proactive, with excellent attention to detail and professional ethics, and I’m currently a Computer Systems Engineering student focused on data entry and management.
I’ve supported teams through accurate data entry and updating patient records, maintaining databases, and generating reports for healthcare teams. In customer support roles, I’ve resolved technical problems, managed tickets in Zendesk, created and updated customer profiles, and submitted incident reports, bugs, and system improvement proposals—while also providing training and onboarding support to new employees.
Experience
Work history, roles, and key accomplishments
Data Entry Specialist
PASMO Pan American Social Marketing Organization
Jul 2024 - Present (1 year 10 months)
Accurately entered and updated patient records while ensuring confidentiality and compliance with health regulations. Maintained the database and generated reports to support healthcare teams with patient follow-up.
Customer Support Specialist
PartnerHero
Jun 2023 - Jan 2024 (7 months)
Resolved client technical issues quickly and efficiently, ensuring effective customer support. Managed requests in Zendesk, created and updated customer profiles, and submitted incident reports, bug findings, and system improvement proposals.
Customer Service Representative
Myron-HCE Honduras
Jul 2022 - May 2023 (10 months)
Served as the first point of contact to filter and route customer requests to the appropriate departments or handle them immediately. Communicated order status and error resolution clearly, and tracked orders from warehouse to customer while keeping customer profiles updated.
Customer Service Agent
Collective Solution
Apr 2021 - Jun 2022 (1 year 2 months)
Supported new customers by answering requests and providing guidance tailored to each account. Delivered technical support in multiple scenarios and helped onboard new employees, including training, shadowing, and support for colleagues’ improvement areas.
Education
Degrees, certifications, and relevant coursework
Universidad Tecnológica de Honduras
Computer Systems Engineering, Computer Systems Engineering
2020 -
Student in Computer Systems Engineering at Universidad Tecnológica de Honduras since 2020.
Tech stack
Software and tools used professionally
Availability
Location
HondurasAuthorized to work in
Job categories
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