I seek a role that values strategic business growth, team collaboration, leadership, and customer satisfaction.
JRLooking for a job
Jaime Reyes
@jaimereyes
Results-oriented BPO Professional and Project manager with 24 years in BPO industry.
BelizeWhat I'm looking for
I am a results-oriented and driven contact center professional and project manager with over 20 years of experience in the Business Process Outsourcing (BPO) industry. My expertise lies in leveraging extensive project management skills to streamline processes, enhance customer satisfaction, and drive business growth. I have a proven track record of developing and managing high-performing teams while fostering a customer-centric culture that aligns with organizational goals.
Throughout my career, I have successfully established and expanded operations for various companies, including Peak Outsourcing and Black Orchid Services Ltd. My leadership abilities have enabled me to oversee significant growth, from expanding employee numbers to managing multimillion-dollar projects. I am committed to optimizing customer experiences and achieving exceptional service outcomes, ensuring that every project I undertake contributes to the overall success of the organization.
Experience
Work history, roles, and key accomplishments
TC
Current
Freelance Business Consultant
Tudor Consulting
Jul 2024 - Present (11 months)
Established Tudor Consulting to provide strategic consulting and project management services to small local businesses and BPO companies. Focused on assisting clients with start-ups, operational improvements, and project execution to ensure efficient workflows and sustainable growth.
PI
BPO Site Director
Peak Outsourcing International
Jan 2023 - Jun 2024 (1 year 5 months)
Oversaw the establishment and expansion of company operations in Belize City, including site acquisition, team hiring, and client account management. Focused on performance metrics, operational excellence, and strategic growth initiatives.
BL
Director of Operations
Black Orchid Services Ltd.
Oct 2021 - Oct 2022 (1 year)
Managed the launch of operations in Belize City, overseeing office buildout, IT setup, and recruitment. Developed operational processes and ensured compliance with local regulations.
TL
BPO Country Manager
The Office Gurus Ltd.
Sep 2013 - Oct 2021 (8 years 1 month)
Expanded operations significantly, growing from 50 to over 2000 employees and increasing annual revenue from $200K to $30M. Managed multiple client accounts and developed training programs to enhance performance.
FL
Department Manager
Fulton Data Processing Ltd.
Aug 2001 - Sep 2013 (12 years 1 month)
Advanced from Data Clerk to Department Manager, overseeing online gaming operations and managing departmental activities, ensuring efficient operations and compliance.
Education
Degrees, certifications, and relevant coursework
UI
Universidad para la Cooperación Internacional
Master's in Project Management, Project Management
2022 - 2025
Pursuing a Master's degree in Project Management, focusing on advanced project management techniques and methodologies to enhance organizational efficiency and effectiveness.
CUCornell University
Executive Certificate, Financial Management
2012 - 2013
Completed an Executive Certificate in Financial Management, enhancing skills in financial analysis and management strategies.
UU
University of Indianapolis and Galen University
Bachelor of Science, Economics
2009 - 2013
Completed a Bachelor of Science in Economics with a concentration in Business and Finance, focusing on economic theories and financial principles.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
BelizeAuthorized to work in
Salary expectations
40k-70k USD
Social media
Job categories
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