Open to opportunities

Kamisha A

@kamishaa

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Results-driven Operations Consultant with expertise in B2B SaaS retention.

Belize

Message

What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am a results-driven Operations Consultant with a strong background in B2B SaaS retention, AI process development, and customer success management. My experience spans across financial services, human resources, and project management, where I have consistently demonstrated my ability to optimize workflows and enhance AI performance. I thrive on coordinating between engineering, product, and operations teams to drive efficiency and improve client retention.

Currently, I serve as an Operations Consultant at VoicePlug Inc., where I manage client retention and develop AI voice process improvements. My role involves conducting qualitative AI product testing and monitoring call queues to ensure seamless client onboarding. I take pride in preparing daily performance reports that identify trends and areas for AI improvement, and I actively participate in Agile/Scrum ceremonies to align operations with software development cycles. My commitment to quality assurance and long-term client success has been pivotal in my career.

Experience

Work history, roles, and key accomplishments

Current

Operations Consultant / Operations Lead

Current

VoicePlug Inc.

Nov 2021 - Present (3 years 7 months)

Managed client retention in the B2B SaaS environment through direct communication and engagement. Developed AI voice process improvements, ensuring seamless transitions during 8-12 week client onboarding.

B2B SaaS Agile Scrum Confluence Customer Relationship Management Quality Assurance Project Management

Teller

Scotiabank Belize Ltd.

Jan 2019 - Present (6 years 5 months)

Processed financial transactions including deposits, withdrawals, loan payments, and wire transfers. Ensured customer compliance with KYC regulations and AML policies while assisting in cross-selling bank products.

KYC AML

Human Resources Management Clerk

United States Embassy – Belmopan

Mar 2018 - Present (7 years 3 months)

Processed Social Security claims, employee files, and salary adjustments. Assisted in logistics for interviews, classification reviews, and personnel file maintenance.

Human Resources Logistics

Visa Assistant / Clerk – Consular Section

United States Embassy – Belmopan

Jul 2017 - Present (7 years 11 months)

Assisted with non-immigrant visa processing, document review, and quality assurance. Verified accuracy of passports, visas, and travel documents.

Visa Processing Documentation Review Quality Assurance Immigration Guidance

Administrative Assistant - General Service Office (GSO)

United States Embassy – Belmopan

May 2015 - Present (10 years 1 month)

Assisted in logging bill of lading and modification of purchase orders. Created schedules for move in and out dates of new American hire/Diplomats using Gantt charts.

Bill Of Lading Procurement Scheduling Budgeting

Education

Degrees, certifications, and relevant coursework

University of International Cooperation

Master's degree, Project Management

Completed a Master's degree focusing on advanced project management principles and practices. Gained expertise in strategic planning, risk management, and project execution methodologies.

University of Belize

Bachelor's degree, Management

Obtained a Bachelor's degree in Management, covering core business functions and organizational leadership. Developed skills in business administration, human resources, and operational efficiency.

University of Belize

Associate's degree, Business Science

Earned an Associate's degree in Business Science, providing foundational knowledge in business principles. Studied various aspects of business operations and management.