Open to opportunities

Jaime Dela Cruz

@jaimedelacruz

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IT professional specializing in marketing automation, technical support, and web development.

Philippines

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What I'm looking for

I seek roles combining marketing automation, CRM operations, and technical support in collaborative teams that value continuous learning and measurable impact.

I am a driven IT professional with hands-on experience in marketing automation, technical support, and web development across agency and corporate environments.

I executed end-to-end marketing operations for 50+ client accounts, built advanced automation workflows using GHL, and supported Meta media buying and CRM management.

In technical support roles I served as primary contact for communications, led automation and workflow improvement projects, troubleshot medical devices, and produced customer-facing articles to improve outcomes.

I have led teams in student organizations, managed an AI capstone project, and won recognition in a CodeFest; I prioritize continuous learning, effective communication, and delivering measurable results.

Experience

Work history, roles, and key accomplishments

Current

Marketing Assistant & Automation Specialist

Current

Social Media Marketing Agency

May 2025 - Present (6 months)

Executed end-to-end marketing operations across 50+ client accounts, managing Meta media buying, sales funnel architecture, CRM administration, and advanced automation workflows that improved campaign efficiency.

Meta Ads CRM (GHL)Marketing Automation Media Buying Client Management

Technical Associate

Reed Elsevier Shared Services PH, Inc

Jul 2024 - Aug 2025 (1 year 1 month)

Provided device troubleshooting and primary communications for medical professionals, led automation and workflow improvement projects, and published support articles to enhance customer experience and operational efficiency.

Technical Support Troubleshooting Process Automation Workflow Optimization Customer Support

Web Developer Intern

Employees' Compensation Commission

Mar 2024 - Jul 2024 (4 months)

Assisted in website development and maintenance, collaborated with senior staff to improve features, and supported project management and timely task delivery.

Web Development HTML CSS JavaScript Maintenance Collaboration Project Updates Problem Solving

Technical Support

Concentrix CVG Philippines Inc.

Feb 2024 - Jul 2024 (5 months)

Collaborated with cross-functional teams and developer supervisors to execute IT strategies, performed technical analysis and problem-solving, and delivered reports and presentations to stakeholders.

Technical Support IT strategy Troubleshooting Reporting Cross Functional Collaboration

Event Organizer and Designer

Aleman’s Garden Hotel and Restaurant

Feb 2018 - Sep 2021 (3 years 7 months)

Coordinated vendors, negotiated contracts, managed logistics and day-of-event operations to deliver seamless events and promptly resolved on-site issues.

Event Planning Vendor Management Contract Negotiation Logistics Client Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

STI College San Jose Del Monte

Bachelor of Science in Information Technology, Information Technology

2020 - 2024

Activities and societies: Vice President of the IT Organization (2022); led team to 1st Runner-up in Interschool Team CodeFest (2023); managed AI Capstone Project.

Completed a Bachelor of Science in Information Technology with leadership roles including Vice President of the IT Organization and managed an AI Capstone Project; led team to 1st Runner-up in the 2023 Interschool Team CodeFest.