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Chantilly Montoya

@chantillymontoya

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IT automation and Bitrix24 support specialist streamlining workflows and client systems.

Philippines

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What I'm looking for

I’m looking for a team where I can own CRM automation, improve workflows end to end, and support users with clear documentation and training—while partnering cross-functionally to boost efficiency and service quality.

I specialize in IT support, automation, and CRM workflow optimization—especially through Bitrix24. I set up and streamline task, project, and workflow management, then tailor training and documentation so teams can actually adopt the system and work faster.

Across remote roles and international support, I’ve managed and maintained operational systems while integrating third-party tools into CRM to improve functionality and productivity. I also optimize internal processes by automating CRM pipelines, standardizing customer service workflows, and improving data integrity through system audits.

Beyond implementation, I provide hands-on technical support for end users and clients across Asia Pacific and global markets. I’ve managed IT infrastructure (Windows and Linux servers), created client-facing manuals, and led team performance and contact center operations to strengthen service delivery and collaboration.

Experience

Work history, roles, and key accomplishments

IT & Management Support

Travel Sailo

Sep 2024 - Jun 2025 (9 months)

Spearheaded setup and optimization of Bitrix24 to streamline project and workflow management, automating operational processes to improve team productivity. Managed WordPress website updates and social media content creation, while integrating third-party tools and providing client-facing documentation, support, and training.

Bitrix24 Workflow Automation Workflow Management WordPress Social Media Content Creation Documentation

IT/Automation Specialist

Vida Select

Mar 2021 - Jan 2024 (2 years 10 months)

Built and tested Bitrix24 workflow templates, providing automation testing support and resolving technical issues across teams. Maintained SOP documentation and delivered user support and training on new Bitrix24 features to improve workflow consistency and data integrity.

Bitrix24 Workflow Templates Automation Testing Technical Support User Training Data Integrity Workflow Documentation

Technical Specialist

Dorabox Pty Ltd

Jul 2020 - Nov 2021 (1 year 4 months)

Provided Bitrix24 training and client support across the Asia Pacific region, tailoring onboarding to different skill levels. Created SOP manuals and assisted with troubleshooting while acting as a liaison between clients and the technical team for issue resolution and customization.

Bitrix24 Client Onboarding Technical Troubleshooting System Customization User Support

IT Officer

Blueflame Security Inc.

Nov 2009 - Jun 2020 (10 years 7 months)

Managed and maintained Linux and Windows servers, performing backups, patch management, and incident resolution to minimize downtime. Provided desktop support, generated administrative reports, and documented internal IT procedures while contributing to internal automation efforts.

Linux Server Administration Windows Server Administration Backup Patch Management Desktop Support IT documentation

IT Instructor

STI College Alabang

Jun 2009 - Mar 2010 (9 months)

Delivered IT lectures aligned to the academic curriculum and mentored students on projects with technical guidance and performance feedback. Developed lesson plans and assessments, and organized programming workshops and tech competitions to support student engagement.

IT Instruction Lesson planning Mentoring Practical Exercises Programming Workshops Academic Support