Open to opportunities

jayr ramos

@jayrramos

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IT support specialist experienced in customer service, troubleshooting, and cloud/app technical support.

Philippines

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What I'm looking for

I am seeking a technical support or IT operations role in a collaborative company that offers growth, challenging technical problems, and opportunities to expand cloud/app expertise.

I am an IT support specialist with hands-on experience in customer service, technical support, and freelance digital services. I have worked in BPO environments and as a freelancer providing telemarketing, SEO, lead generation, and virtual assistant services.

My background includes roles at Accenture as an Information Technology Operations Associate supporting software, app, and cloud technologies, and earlier technical and customer-facing positions at Sutherland Global Services and Quantrics Enterprises.

I hold practical skills in computer troubleshooting, desktop applications, basic programming (C, C++, Java), web design, and Photoshop, supported by a National Certificate II in Computer Systems Servicing.

I bring a service-oriented mindset, adaptable freelance experience, and a focus on problem solving and client satisfaction, seeking opportunities that offer new challenges and growth.

Experience

Work history, roles, and key accomplishments

IT Operations Associate

Accenture

Jan 2022 - Sep 2023 (1 year 8 months)

Served as Level 12 IT Operations Associate providing SW/App/Cloud technical support and incident resolution for enterprise clients.

Cloud Support Application Support Incident Management Troubleshooting IT Operations Customer Support

Customer Service Representative

Quantrics Enterprises, Inc.

Feb 2020 - Jan 2021 (11 months)

Handled customer service duties at Quantrics Enterprises, addressing client inquiries and maintaining service standards from Feb 2020 to Jan 2021.

Customer Service Troubleshooting Communication CRM client support

Online Virtual Assistant

Freelance

Mar 2017 - Dec 2017 (9 months)

Provided virtual assistant services including administrative support, client communication, and online task management for remote clients.

Virtual Assistance Administrative Support Scheduling Data Entry Client Communication

OJT Trainee

Naga City Police Office

Oct 2017 - Dec 2017 (2 months)

Completed on-the-job training at Naga City Police Office supporting administrative and operational tasks during assigned rotation.

Administrative Support Reporting Public Service Coordination Documentation

Sales Representative

Honeywell

Oct 2015 - Jan 2017 (1 year 3 months)

Served as a freelance sales representative for Honeywell home security products, driving sales and educating customers on product features.

Sales Customer Engagement Lead Conversion Negotiation Territory Management

Telemarketing Specialist

Upwork

Dec 2014 - Aug 2015 (8 months)

Worked as a freelance telemarketing specialist focusing on SEO and lead generation for client projects, increasing qualified leads through outreach.

Telemarketing SEO Lead Generation Cold Calling Client Communication Sales Outreach

Technical Support

Sutherland Global Services

Dec 2013 - Jul 2014 (7 months)

Delivered technical support at Sutherland's Camarines Sur IT Center, diagnosing and resolving customer technical issues to improve satisfaction.

Technical Support Troubleshooting Customer Service Communication Ticketing Systems

Customer Service Representative

Sutherland Global Services

Dec 2012 - May 2013 (5 months)

Provided customer service and technical support at Sutherland's Camarines Sur IT Center, handling inquiries and resolving issues to maintain service levels.

Customer Service Technical Support Troubleshooting CRM Communication Escalation Management