jahliftedmeup Okechi

I am an enthusiastic and customer-focused Remote Customer Support Specialist with over 4 years of experience in delivering exceptional service through various channels including phone, email, and live chat. My expertise lies in efficiently resolving customer inquiries while ensuring a high level of satisfaction. I have a proven track record of utilizing CRM systems such as HubSpot, Zendesk, and Freshdesk to document interactions and manage tickets effectively.

During my tenure at Greys LLC, I successfully answered incoming inquiries and resolved complaints, achieving a remarkable 30% reduction in ticket resolution time and maintaining customer satisfaction scores above 95%. My previous role as a Customer Support Associate at De Winner’s Computers further honed my skills in managing inquiries and improving customer retention through personalized support. I am self-motivated, adaptable, and passionate about helping others, which drives my commitment to ensuring seamless customer experiences.