Open to opportunities

Gabriel Fabricio Morales Villagra

@gabrielfabriciomoral

Message

Senior Compliance SME turning risk into operational excellence and scalable workflows.

Costa Rica

Message

What I'm looking for

I’m looking for L4 Operations/Program Management and junior tech roles where I can lead process optimization, mentorship, and risk management—while building reliable automation with strong stakeholder alignment and measurable SLA impact.

I’m a results-oriented Senior Compliance Associate & Subject Matter Expert (SME) with 9+ years of technical experience and 6+ years of progressive growth at Amazon (L2→L3). I act as a de-facto team lead for compliance workflows, new hire mentorship, and process optimization, consistently exceeding SLA targets by 15–20%.

On the compliance and data integrity side, I lead deep-dive regulatory analysis on ambiguous products to prevent compliance violations. I also drive verification quality, achieving 99%+ data accuracy and zero critical errors in legal documentation reviews, even during peak seasons like Prime Day/Q4.

I’m also an AI-minded builder: I designed and shipped a live multi-tenant SaaS on AWS and engineered LLM features on Amazon Bedrock (Claude) with deterministic safeguards against hallucinations. That same systems-thinking fuels my pursuit of L4 Operations/Program Management and junior tech roles where I can combine risk management, automation, and stakeholder alignment to deliver measurable outcomes.

Experience

Work history, roles, and key accomplishments

Experience Creator & Developer

VITAE

Designed, built, and operated a LIVE multi-tenant AWS SaaS for AI-powered CV and cover-letter tailoring, with deterministic anti-fabrication validation. Shipped an ATS-simulation platform for parsing, bilingual match scoring, and ATS-safe DOCX/PDF exports using self-verifying outputs.

AWS Amazon S3 Crypto Shredding Amazon Cognito Cloudfront AWS Step Functions AWS Lambda Amazon SES Claude CV Parsing Bilingual Match Scoring DOCX PDF Rendering Zero Error Gate Multi agent orchestration Playwright CDP Claude Code CI CD Tenant Isolation

Audiovisual Technical Specialist

Inter-American Institute for Cooperation on Agriculture (IIC

Managed technical execution for 250+ international hybrid conferences (400+ attendees), ensuring zero downtime and seamless broadcast quality. Modernized event setup protocols (reducing preparation time by 25%) and documented technical incidents with troubleshooting guides for application support teams.

Event Setup Protocols Troubleshooting Standardization

D2AS Technical Support Agent

Amazon Costa Rica

Troubleshot hardware/software issues for Delivery Associates, achieving 4.8/5.0 CSAT and 92% first-contact resolution. Documented emerging software bugs in Jira and communicated clearly with engineering teams to drive long-term fixes.

Customer Support CSAT First Contact Resolutions Jira Bug Documentation

Onboarding & Verification Specialist

Amazon Costa Rica

Led identity verification for high-value vendor accounts, achieving 99%+ data accuracy and zero critical errors in legal documentation reviews. Maintained 100% compliance with 48-hour SLA requirements during peak seasons and improved first-pass yield by 15% through a tracking mechanism for verification rejections.

Identity Verification Data Integrity Legal Document Review & Compliance SLA Management Peak Season Prioritization Process Improvement First Pass Yield

Service Delivery Incident Manager

HP Inc.

Dispatched and coordinated field technicians for 30-50 daily enterprise cases, ensuring 95% on-time SLA delivery. Managed high-priority escalations and used SAP and CRM support ticketing to monitor case aging, reducing backlog by 18%.

Incident Management SLA Management Escalation Management SAP CRM Case Aging Monitoring

Senior Compliance Associate

Amazon Costa Rica

Served as an acting lead/SME, mentoring and onboarding 5+ new hires annually through quality audits and feedback loops to management. Managed a 150+ daily support-case queue (98% accuracy), proposed a standardized vendor-classification checklist adopted as best practice (20% faster handling), and performed deep-dive regulatory risk analysis to prevent compliance violations.

Quality Audits Mentorship Risk Management Kaizen SLA Management Stakeholder Management Regulatory Analysis Process Optimization

Founder & Project Manager

Tarkus Audio Labs

Managed an entrepreneurial venture with end-to-end project delivery for 30+ clients, including client consultations, budget planning, and final delivery. Ensured 100% client satisfaction.

Project Management Client Consulting Budget Planning