At Hewlett Packard Enterprise, I built reporting and case-level tracking that gave product managers backlog visibility, then worked through cases with engineers to reduce the engineering backlog by 50%. I also used SQL and advanced Excel to report engineering output to regional and global leadership.
As an Account Support Manager at HPE, I supported 20 US-based enterprise accounts across banking, investment and gaming. I presented Quarterly Business Reviews, resolved the escalations I owned within SLA, and supported two at-risk accounts through recovery; both later purchased HPE’s flagship product.
Today, as an Information Developer at HPE and Tender Bids Engineer at Electronic Engineering S.A., I coordinate documentation and cross-functional work and contribute to bid and sales decisions. I introduced AI tools into documentation and bid analysis, and at Electronic Engineering S.A. I lead digital-transformation initiatives.
