DSDaanisha Spivey
@daanishaspivey
Customer relations leader with expertise in fraud investigation and team management.
United StatesWhat I'm looking for
I am a dedicated professional with extensive experience in customer relations and fraud investigation. Currently, I serve as a Customer Relations Team Lead at the Better Business Bureau, where I provide exceptional service across multiple communication channels and lead initiatives to enhance team efficiency. My role involves collaborating with leadership on special projects and ensuring that performance standards are consistently exceeded.
Previously, I held the position of Fraud Investigation Manager at Discover, where I led a team to prevent and resolve financial fraud. I developed strategic policies that closed gaps in systems and recovered losses while coaching staff to strengthen fraud detection practices. My diverse experience also includes roles in warehouse management and loan processing, where I honed my leadership and operational skills.
Experience
Work history, roles, and key accomplishments
Customer Relations Team Lead
Better Business Bureau
Oct 2022 - Present (2 years 9 months)
Provided exceptional customer service across phone, email, live chat, and in-person communication. Processed customer reviews and complaints in alignment with national policies.
Fraud Investigation Manager
Discover
Oct 2019 - Feb 2022 (2 years 4 months)
Led a fraud investigations team to prevent and resolve financial fraud. Developed strategic policies to close gaps in systems and recover losses.
Singles Dwell Lead
Amazon
Oct 2019 - Dec 2021 (2 years 2 months)
Directed warehouse team to meet project deadlines and daily goals in a fast-paced environment. Delegated tasks and monitored output to ensure operational efficiency.
Loan Processor Manager
Enova International
Jun 2017 - Apr 2019 (1 year 10 months)
Oversaw the loan documentation and approval process for consumer loans. Verified applicant documentation and guided clients through loan modifications.
Executive Assistant
BGH Productions
Jan 2015 - May 2017 (2 years 4 months)
Managed executive calendars, travel, and communications for leadership team. Drafted internal and external communications and prepared reports.
Account Manager
Equitable Service
Jun 2010 - May 2015 (4 years 11 months)
Built and maintained strong client relationships with customers and financial partners. Managed the repossession process and evaluated delinquent accounts.
Education
Degrees, certifications, and relevant coursework
Hyde Park Academy
High School Diploma, General Studies
Activities and societies: National Honor Society, AP Graduate, National Dean’s List Recipient
Completed high school education with a focus on academic excellence. Participated in the National Honor Society and achieved AP Graduate status.
Dillard University
Unknown, Unknown
Attended Dillard University in New Orleans, LA. Specific degree and field of study are not provided.
Availability
Location
United StatesAuthorized to work in
Job categories
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