Manny s

Conducted detailed fraud investigations, analyzing transactions and account activities for potential fraudulent behavior. Collaborated with internal teams to enhance fraud detection systems and procedures, preparing and submitting detailed SAR/investigative reports. Utilized data analytics tools to proactively identify and mitigate fraud risks.

Focused on anti-money laundering compliance, including transaction monitoring and suspicious activity detection. Conducted comprehensive AML investigations, ensuring adherence to regulatory standards and collaborating with compliance and other departments for accurate SAR filings. Utilized advanced data analytics tools to identify and mitigate potential money laundering activities.

Led comprehensive financial crime investigations, leveraging multiple systems to ascertain the necessity of SAR filings. Conducted meticulous interviews with both victims and suspects of financial crimes, gathering pivotal insights to aid the investigation process. Ensured compliance in all investigation activities and worked cross-functionally, leveraging advanced data analytics tools to identify

Managed inbound and outbound communication to address and resolve customer account issues. Conducted investigations for the Office of the President, handling complex and high-profile fraud cases. Conducted extensive account reviews for remediation, ensured compliance with fraud operations policies, and developed strategies to streamline fraud detection processes.

Oversaw investigations into credit card fraud, handling cases involving significant monetary sums. Analyzed large data sets to identify fraud patterns and anomalies, ensuring timely mitigation. Coordinated with law enforcement agencies and trained new team members on best practices and investigative techniques to ensure consistency in fraud detection.

Negotiated account balances and counseled debtors on payment options, delivering exceptional customer service on collection calls while maintaining professionalism. Monitored delinquent accounts and implemented collection strategies to recover outstanding balances. Maintained detailed records of customer interactions and payment agreements to ensure compliance with company policies.

Managed high-volume accounts, ensuring consistent achievement of collection targets. Developed and implemented effective collection strategies to maximize recovery rates. Provided training and support to junior collectors and monitored and reported on collection activities and progress to senior management.

Oversaw store operations, inventory management, and staff training. Implemented sales strategies to drive revenue growth and meet business objectives. Ensured high levels of customer satisfaction through effective service and issue resolution and managed budget and financial performance.

Supervised a team of collectors, implementing effective collection strategies. Monitored team performance and provided coaching to improve results. Developed and maintained relationships with key clients and prepared and analyzed reports on collection activities to inform business decisions.

Studied principles of business administration and management. Gained foundational knowledge in areas such as finance, marketing, and operations.

Completed coursework in business administration. Focused on core business functions and strategic management principles.

Completed secondary education curriculum. Prepared for further academic pursuits.