Oscar Roberson
@oscarroberson
Collections specialist at USAA who negotiated payment arrangements across multiple delinquency phases and supported member-friendly payment options.
United StatesWhat I'm looking for
At USAA, I communicated with members about accounts in multiple phases of delinquency and negotiated suitable payment arrangements. I also offered convenient payment options while following quality assurance and company policy standards.
At Macy’s, I investigated possible fraud activity, resolved customer concerns, and processed claims on confirmed fraud. Earlier, at Checkfree/Fiserv, I helped locate missing mortgage payments and prevent foreclosure proceedings for multiple customers.
Experience
Work history, roles, and key accomplishments
Handled inbound and outbound communications with members, negotiated payment arrangements on delinquent accounts, and adhered to quality assurance and company policy standards.
Executed collection strategies, performed due diligence and negotiation, and utilized collection tools to achieve productive collection and skip tracing efforts.
Provided high-volume customer service for credit card accounts, analyzed and resolved fraud inquiries, investigated fraud leads, and processed claims on confirmed fraud activity.
Provided high-volume online bill pay customer service, assisted with setup, resolved payment discrepancies, and conducted collections on delinquent accounts.
Education
Degrees, certifications, and relevant coursework
Rio Salado College
Attended Rio Salado College and the Arizona School of Real Estate & Business.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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