Open to opportunities

Jacqueline Tran

@jacquelinetr4n

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Customer experience and client service professional who drives retention, coordination, and analytics-informed growth.

United States

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What I'm looking for

I’m looking for roles where I can own customer experience and client success—scheduling, records, and communication—while partnering cross-functionally to improve processes and support retention and revenue growth.

I’m a customer experience and client service professional who keeps operations running smoothly while putting clients first. In recent roles, I coordinated class bookings, membership inquiries, and issue resolution, and I managed appointment scheduling, inquiries, and service coordination.

I also bring account and commercial experience—managing key client accounts, leading client communication and campaign coordination across cross-functional teams, and negotiating pricing and service terms to support retention and revenue growth. Earlier in my career, I identified new client opportunities, supported onboarding, and built customer success initiatives in a startup environment.

Beyond frontline customer work, I’ve supported analytics-driven business development by coordinating projects for data and analytics services and streamlining workflows to improve efficiency. I’ve led marketing strategy that increased revenue by 40% within six months, and I’m comfortable balancing administrative excellence with proactive, results-focused collaboration.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Front Desk

Current

Moon Rabbit

Apr 2024 - Present (2 years)

Serves as the primary front-desk contact for clients, managing appointment scheduling and inquiries while coordinating services. Maintains client records and payments and provides administrative support to improve scheduling logistics and customer experience.

Front Desk Operations Customer Service Appointment Scheduling Client Records Service Coordination Administrative Support Scheduling Customer Experience

Customer Experience Associate

Solidcore

Jan 2025 - Apr 2026 (1 year 3 months)

Coordinated class bookings, membership inquiries, and issue resolution while maintaining accurate client records and payment information. Supported daily studio operations, including facility readiness, inventory coordination, and team communication.

Customer Experience Appointment Scheduling Studio Operations Communication

Account Manager

Jellyfish

Jul 2022 - Apr 2024 (1 year 9 months)

Managed key client accounts by maintaining strong relationships and delivering strategic marketing and communication support. Led client communication, campaign coordination, and project timelines, including pricing and service-term negotiations to improve retention and revenue.

Account Management Client Relations Project Timelines Client Communication Pricing Negotiation Customer Retention

Project Manager, Analyst & BDR

Datassential

Mar 2021 - Jun 2022 (1 year 3 months)

Supported business development initiatives by coordinating projects across data and analytics services. Collaborated with internal teams to streamline workflows and assist with strategy development that contributed to measurable sales growth.

Project Coordination Business Development Support Analytics Services & Strategy Sales Support Communication Administrative Coordination

Customer Success & Sales

Expo, Inc.

Feb 2020 - Mar 2021 (1 year 1 month)

Identified and pursued new client opportunities in a startup environment and supported onboarding and customer success initiatives. Built and maintained client relationships to drive retention and improve customer outcomes.

Customer Success Sales Support Client Onboarding Client Relationship Management Opportunity Identification Customer Retention Communication Administrative Support

Producing Assistant

BlackOak Technical Productions, Kehoe Designs

May 2018 - Jun 2019 (1 year 1 month)

Coordinated vendors, production teams, and logistics for live events and productions. Supported marketing initiatives and networking events to expand brand visibility.

Production Support Vendor coordination Event Logistics Marketing Support Networking Events Project Coordination

Director of Marketing

American Tradeshow Services

Sep 2015 - Oct 2017 (2 years 1 month)

Led marketing strategy, including email campaigns, social media, and client outreach. Implemented targeted campaigns that increased revenue by 40% within six months.

Marketing Strategy Email Campaigns Social Media Marketing Revenue Growth Communication Relationship Management Microsoft Office Adobe Creative Suite