Jacqueline Rose User

I manage daily administrative operations at Pro Volt Electrical, supporting management, field personnel, clients, billing, payroll coordination, employee records, onboarding, scheduling, and confidential documentation. I streamlined workflows through digital documentation and centralized recordkeeping, and earned a highly favorable 90-day review for my adaptability and rapid proficiency.

Previously, I managed office operations for Montclair State University's Information Technology Division, supporting a high-volume environment serving more than 25,000 students, faculty, staff, and guests. I served as an administrative liaison to IT leadership, managed incidents through ServiceNow, and supervised student help-desk staff across hiring, onboarding, training, scheduling, and daily coordination.

I've also supported HR operations at F&S Electric, where I helped digitize client information and construction blueprints to improve retrieval efficiency by 75%. My experience includes reporting, leadership presentations, customer support, K–12 education, and EMT volunteer service requiring composure, teamwork, and clear communication.

I'm proficient in QuickBooks, Housecall Pro, Jobber, Microsoft Office Suite, Google Workspace, and ServiceNow. I bring New Jersey Notary Public credentials, certified working proficiency in Spanish, and a practical approach to keeping people, records, and operations organized.