At LAZ Parking, I provide administrative oversight for billing, access, validation, audit, and account-management functions. I analyze account data, oversee collections, and share insights with the Director to support decisions and follow-up.
I also coordinate onboarding for customer accounts and new locations, working across departments on access, pricing, billing, and operational requirements. I identify workflow improvements and maintain SOPs and contract documentation to support accurate, compliant operations.
Previously, I managed office operations and administrative staff at LAZ Parking and American Copier Solutions, while supporting senior leaders with scheduling, correspondence, and billing matters. At MetLife, I guided clients through legal plan services and resolved escalated service issues.
