Tawanda Heart
@tawandaheart
I deliver remote customer support, resolve inquiries efficiently, and create courteous client experiences.
ZimbabweWhat I'm looking for
I've handled inbound customer service at WellCare By Allwell, focusing on first-call resolution while complying with HIPAA laws. At H&R Block, I supported clients with fast, accurate communication, questions, complaints, and product information.
I'm also a CVS Pharmacy Technician who prepares prescription requests, dispenses medication per provider orders, and processes insurance claims. I bring more than three years of virtual support experience, strong communication skills, and a commitment to prompt, courteous assistance.
Experience
Work history, roles, and key accomplishments
Pharmacy Technician
CVS
Jan 2025 - Present (1 year 7 months)
Prepared new prescription and refill requests, dispensed medication per prescriptions, and processed insurance claims.
Remote Customer Service Representative
WellCare By Allwell
Jan 2022 - Present (4 years 7 months)
Handled inbound customer service calls focusing on first call resolution and complied with HIPAA laws.
Customer Service Associate
H&R Block
Jan 2021 - Present (5 years 7 months)
Ensured delivery of excellent customer service through fast and accurate communication with clients, coordinated with other departments to resolve inquiries, and assisted clients with complaints and questions.
Education
Degrees, certifications, and relevant coursework
Brown Mackie College
Associate Degree, Health Care Administration
Associates Degree in Health Care Administration from Brown Mackie College.
Gwinnett College of Marietta
Medical Billing and Coding
Medical Billing and Coding program at Gwinnett College of Marietta.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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