Jacqueline Melendez

Manage customer setup, equipment orders, and invoicing while coordinating w/ sales, logistics, and leasing companies to ensure deal funding. Verify lease documents, review and correct billing records, resolve disputes, calculate credits, and handle contract setup, renewals, and terminations. Additionally, I maintain reports and ensure accurate invoice and contract corrections.

Enhance Sales Associates' performance by providing expert guidance and support.
Successfully resolve complex agent/client issues, improving client satisfaction.
Foster strong relationships with Sales Associates, boosting retention.
Ensure accuracy in agency and transaction documents, reducing errors.
Streamline front desk operations and optimized marketing efforts.
Efficiently manage IT support an

Maintained up-to-date knowledge of loan underwriting, enhancing loan quality.
Utilized LOS software to streamline loan status updates and AUS runs.
Managed pipeline and documentation, ensuring compliance and efficiency.
Facilitated seamless submission, processing, and closing of mortgages.

Provided exceptional administrative support, improving sales efficiency.
Processed payments and tracked credit approvals, ensuring financial accuracy.
Managed customer records, enhancing data integrity.
Resolved complex issues using strong analytical skills, boosting customer satisfaction.

Grade: 12

Activities and societies: Athletics: Track & Field, Cross Country, Volleyball