Yaniliz Rosario Rivera
@yanilizrosariorivera
Accounting and patient services professional focused on accurate records, team leadership, and exceptional customer experiences.
Puerto RicoWhat I'm looking for
I bring experience across accounting support, patient access operations, and customer service—grounded in accuracy, follow-through, and a strong customer-first mindset. In my current role as AUXILIAR DE CONTABLE at INDUSTRIA LECHERA DE P.R. (INDULAC), I support the accounting department with document scanning and filing, customer assistance via phone, PowerPoint support, and preparing checks for milk suppliers.
Previously, I served as PATIENT ACCESS COORDINATOR at LORAIN FHC (CCF), where I led and supervised 10 employees across 3 departments. I coordinated patient access workflows, assigned and monitored tasks, trained new team members, screened candidates, conducted performance appraisals, and recommended corrective counseling—while also improving appointment utilization through reminders and no-show/cancellation follow-ups. Earlier, as a PATIENT SERVICE SPECIALIST at CLEVELAND CLINIC, I investigated, triaged, and resolved patient issues using the established HEART Model, handled patient registration and insurance verification, performed point of service activities, and supported compliant billing and confidential record maintenance.
Experience
Work history, roles, and key accomplishments
Auxiliar de Contable
Industria Lechera de P.R. (Indulac)
Apr 2024 - Present (2 years 1 month)
Supported the accounting department by scanning and filing documents, answering phone calls, and assisting customers with their questions. Helped prepare vendor checks for payday and supported PowerPoint presentation preparation.
Patient Access Coordinator
Lorain FHC, CCF
Oct 2022 - Jan 2024 (1 year 3 months)
Led and supervised 10 patient access employees across three departments, coordinating daily workflow and training staff on new processes. Improved appointment utilization through reminders and follow-ups on no-shows/cancellations, and handled scheduling adjustments, day-sheet reconciliation audits, and operational reporting.
Patient Service Specialist
Cleveland Clinic
Jun 2016 - Oct 2022 (6 years 4 months)
Investigated, triaged, and resolved patient issues using the HEART model to ensure outstanding visit experiences and effective service recovery. Managed patient registration through point-of-service activities, including insurance verification, scheduling, co-pay collection, confidential record maintenance, interpreter service screening, and telephone inquiries.
Customer Service Call Center Agent
TeleTech
Sep 2014 - Jun 2016 (1 year 9 months)
Answered inbound calls in English and Spanish for Bank of America customers, explaining why they were receiving refund checks and helping resolve related questions.
Education
Degrees, certifications, and relevant coursework
The University of Akron
Bachelor's degree, Speech-Language Pathology and Audiology
2008 - 2014
Earned a bachelor's degree in Speech-Language Pathology and Audiology with a minor in Spanish.
Lorain Southview High School
High School Diploma
2005 - 2008
Completed high school and earned an Honors Diploma at Lorain Southview High School.
Availability
Location
Puerto RicoAuthorized to work in
Job categories
Skills
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