Open to opportunities

Jacqueline Gonzalez

@jacquelinegonzalez

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Organized administrative professional skilled in coordination, client relations, and operations.

United States

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What I'm looking for

I seek a mid-level role where I can apply administrative and coordination skills, support cross-functional teams, improve processes, and maintain high-quality client service in a collaborative environment.

I am an organized, detail-oriented administrative professional with experience coordinating operations, managing client relations, and delivering proactive support in fast-paced environments. I have a proven record of managing complex workflows, streamlining communication, and ensuring quality control from pre-delivery inspections to post-service follow-up.

My background includes customer care for a major homebuilder, loan processing coordination, and clinic operations management with HIPAA-compliant record keeping. I consistently balance multiple priorities while maintaining accuracy and professionalism, and I develop training materials and procedural guides to improve team performance and operational consistency.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Lennar Corporation

Dec 2020 - Oct 2025 (4 years 10 months)

Managed post-delivery homeowner service operations, conducting orientations, creating pre-walk punch lists, and scheduling trade partners to resolve issues, improving service responsiveness and quality control.

Customer Service Scheduling Quality Control Documentation Client Relations Process Improvement Microsoft Office

Loan Coordinator

Innovative Lending LLC

Jul 2020 - Dec 2020 (5 months)

Reviewed and processed loan applications, assessed applicant creditworthiness, and coordinated with clients and lenders to ensure documentation accuracy and timely approvals, maintaining positive client relationships.

Loan Processing Client Communication Documentation Time Management Microsoft Office

Ultrasound Technician

QTbreasthealth

Jul 2018 - Sep 2019 (1 year 2 months)

Managed clinic operations and ultrasound services, oversaw staff scheduling, HIPAA-compliant record keeping, vendor coordination, and developed procedural guides and training protocols to improve operational consistency.