Open to opportunities

Jacqueline Dulaney

@jacquelinedulaney

Message

Detail-oriented Client Service Associate with strong organizational skills.

United States

Message

What I'm looking for

I am looking for a role that values hard work and dedication, with opportunities for growth.

I am a dedicated Client Service Associate with a proven track record in delivering exceptional customer service. My experience spans various roles, including Customer Service Representative at Foundever, where I resolved complex issues and maintained financial accounts. I pride myself on my ability to engage with customers, ensuring their needs are met while fostering positive relationships.

Throughout my career, I have demonstrated strong organizational skills and a commitment to maintaining customer satisfaction. My role as a Store Manager at TS Package allowed me to educate customers on offerings and engage in meaningful conversations to understand their needs. I am now seeking a new opportunity where my hard work and dedication will be valued, and I can contribute to a company's success.

Experience

Work history, roles, and key accomplishments

Healthcare Enrollment Specialist

MA Health Connector

Nov 2024 - Present (8 months)

Assisted members with enrolling in healthcare plans and resolved customer issues. Provided comprehensive information about healthcare products, services, and policies.

Healthcare Enrollment Customer Service Positive Attitude

Child Support Specialist

Young Williams Child Support

Jan 2024 - Present (1 year 6 months)

Maintained caseloads and assisted both custodial and non-custodial parents. Established paternity and child support obligations.

Caseload Management Parent Assistance Paternity Establishment Child Support Obligations Legal Documentation

Customer Service Representative

Foundever

Feb 2021 - Present (4 years 5 months)

Resolved complex customer problems by collaborating with other departments to provide effective solutions. Maintained financial accounts by accurately processing customer adjustments and verifying information on submitted forms.

Customer Service Problem Solving Data Verification CRM Systems

Safety Officer

Jackson Public School

Aug 2018 - Present (6 years 11 months)

Reported building and equipment damage, and counseled students exhibiting bullying or aggression. Monitored students, teachers, and parents to ensure safety and security within the building.

Counseling Discipline Management Security Monitoring

Store Manager

TS Package

Mar 2014 - Present (11 years 4 months)

Managed store operations including collecting money and stocking inventory. Educated customers on special pricing opportunities and company offerings, while engaging in conversations to understand needs and resolve issues.

Store Management Customer Engagement Sales Inventory Management